Care & Support Team Leader

MTVH; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization in London is seeking an experienced Care & Support Team Leader to join their Extra Care service. You will oversee care allocations, manage staff performance, and ensure compliance with regulations while supporting the well-being of elderly clients. The role offers competitive benefits including hybrid working and extensive training opportunities.

Benefits

28 days annual leave plus 8 bank holidays

Life assurance cover 3 x your salary

Enhanced pension with matched contributions

Health cash plan scheme

Career progression opportunities

Qualifications

• Passion for working closely with the elderly.
• Ability to work to deadlines and meet set KPIs and objectives.
• Efficient, motivated, and organized.

Responsibilities

• Oversee care allocations and supervise Care & Support Workers.
• Manage team performance and annual leave.
• Plan rotas and take on shift lead responsibilities.

Skills

Experience writing & reviewing care plans and risk assessments

Experience of delivering personal care & support to vulnerable customers

Knowledge of CQC regulations

Some line management experience

Effective staff management skills

Previous Team Leader experience

NVQ level 3 or equivalent

Education

NVQ level 3 or equivalent

Job description

Overview

Care & Support Team Leader – We have an exciting new opportunity for an experienced Team Leader to join an Extra Care service at Wood Court in Edgware.

This is a full-time position working 37.5 hours per week, across a 7-day rota basis with a requirement to participate in on-call duties approximately once every four weeks.

Responsibilities

• Supporting the Care Manager, oversee care allocations, supervise Care & Support Workers, write care and support plans; plan rotas and take on shift lead responsibilities.
• Manage the team for annual leave, sickness and performance management, as well as team building and forward planning.
• Be a senior member of staff, efficient, motivated and organized; able to work to deadlines and meet set KPIs and objectives.

What you will need to succeed

To be successful in this role you will have a passion for working closely with the elderly and want to constantly promote and support our customer's well-being. As a Team Leader and senior member of staff you will be efficient, motivated and organized; being able to work to deadlines and meet set KPIs and objectives. You will need the following skills and experience to the role:

• Experience writing & reviewing care plans and risk assessments
• Experience of delivering personal care & support to vulnerable customers
• Knowledge of CQC regulations
• Some line management experience
• Effective staff management skills
• Previous Team Leader experience
• NVQ level 3 or equivalent
• We are particularly keen to hear from those with any of the above additional skills

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra day off
• Supported family-friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest-free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document.

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: Please refer to the attached Benefits Digital Booklet.