Care & Support Brokerage Advisor

West Sussex County Council; Ferring; On-site; GBP 31,000 - 33,000; Full time

Job summary

West Sussex County Council is looking for a dedicated CPST member to help customers access the right care and support services at the right time. The role is office-based in Littlehampton, with some travel, and standard hours 9am–5pm, Monday to Friday.

You will support planning and sourcing for hospital discharges and social care needs, working across health and social care with strong communication, negotiation and IT skills, including Excel.

Qualifications

• Planning and arranging customer-focused care and support services.
• Excellent written and verbal communication with service providers and colleagues.
• Ability to prioritise work, work independently and meet deadlines.
• Ability to interpret information to identify risks and raise safeguarding issues.
• Strong IT and keyboard skills, including Excel.
• Ability to influence and negotiate with stakeholders.

Responsibilities

• Plan and source care and support for people being discharged from hospital and those with assessed social care needs.
• Collaborate with health and social care services to ensure timely, cost-effective support.
• Communicate with a wide range of stakeholders to coordinate services.
• Maintain accurate records and monitor outcomes using IT systems.

Skills

Care planning

Communication skills

Organisational skills

Negotiation

Stakeholder engagement

IT proficiency/Excel

Education

NVQ level 3 or equivalent

GCSE English & Maths

Care Act & discharge guidance knowledge

IT/data systems experience

Office systems experience

Desirable: influencing/negotiating

Job description

West Sussex County Council is looking for a dedicated CPST member to help customers access the right care and support services at the right time. The role is office-based in Littlehampton, with some travel, and standard hours 9am–5pm, Monday to Friday.

You will support planning and sourcing for hospital discharges and social care needs, working across health and social care with strong communication, negotiation and IT skills, including Excel.