Care Record System Support Officer

Turning Point Scotland; Glasgow; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Salary matching

Pension scheme

Extensive training and development

Internal career progression

Job summary

Turning Point Scotland is seeking a Care Record System Support Officer to provide day-to-day support for colleagues using electronic care record systems. The role involves investigating and resolving system queries, managing user accounts and permissions, and coaching staff to use the system confidently.

You will help create clear guidance, spot recurring issues, and work with teams or the system supplier to improve support processes.

Qualifications

• Experience supporting people with different levels of confidence to use digital systems, applications or business software.
• Curious and methodical when investigating problems, organized to see tasks through to completion, clear and patient when supporting colleagues, accurate when managing system access and information.

Responsibilities

• Investigate and resolve system queries and issues; manage user accounts and permissions.
• Support and coach colleagues; create clear guidance to help people use the system confidently and consistently.
• Gather information and liaise with colleagues or suppliers to resolve recurring issues; identify better ways to support users.

Skills

Digital systems support

Customer service

Problem solving

Communication

Job description

Post: Care Record System Support Officer

Service: Head Office

Hours: Full Time - Monday to Friday, 9 to 5.

Contract: Permanent

When something isn’t working, are you the person who needs to know why?

Maybe you’re the one colleagues call when they’re locked out of a system, can’t find what they need or just want someone to explain it without the technical jargon. If that sounds familiar, keep reading.

We’re looking for a Care Record System Support Officer to provide day-to-day support for colleagues using Turning Point Scotland’s electronic care record systems.

What will you be doing?

Someone can’t log in. A permission doesn’t look right. A team needs shown how a new feature works. And there’s that system issue that keeps coming back…

That’s where you come in.

You’ll investigate and resolve system queries, manage user accounts and permissions, support and coach colleagues, and create clear guidance that helps people use the system confidently and consistently.

Sometimes you’ll solve the problem yourself. Other times you’ll gather the information needed and work with colleagues or the system supplier to get it sorted. You’ll also help spot recurring issues and find better ways of supporting people when the same problems keep coming up.

It’s not about knowing every answer. It’s about knowing how to find one and helping people along the way.

Is this you?

You’ll have experience supporting people with different levels of confidence to use digital systems, applications or business software. You’ll be:

• curious and methodical when investigating problems;
• organised and able to see tasks through to completion;
• clear and patient when supporting colleagues; and
• accurate and responsible when managing system access and information.

Experience of electronic care records, case management systems or working in a regulated environment would be useful, but it isn’t essential. We’ll provide system-specific training.

The technology matters, but so do the people using it. By helping our teams use our systems confidently and effectively, you’ll be supporting the work Turning Point Scotland does with people across Scotland.

Sound like your kind of role? We’d love to hear from you.

We welcome applications from all candidates who are eligible to work in the United Kingdom. However, we are not able to sponsor visas.

Turning Point Scotland offers a Salary Matching opportunity within the pay points of the role and based on experience.

Turning Point Scotland havePlatinum accreditationinInvestors in People. Our staff are our most important asset, therefore we offer extensive training and impressive personal and career-focused development opportunities. You could be part of an organisation that not only offers excellent careers but makes a real difference to thousands of People’s lives and achieve your own personal fulfilment.

• 123 Learning and development courses
• 29 eLearning courses
• Funded qualification – SVQ Social Services and Healthcare, work based assessment
• Your Career Pathway, we promote from within and advertise internally all jobs
• Pension Scheme, employer contribution 4%
• Wide range of family friendly policies
• 38 holiday/public holidays days' per year.

Does this position require a valid UK driving licence and access to a vehicle? No

Does the post include personal care? No

Does the post include cooking and housekeeping skills? No

Will the service users be involved in this process? No

Interview Date 7 October 2026