Care Planner

Prestige Nursing Ltd; Norwich; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days annual leave

Birthday day off

Cycle Benefit Scheme

Blue Light Card Discounts

Wellbeing support

Job summary

Prestige Nursing Ltd in Norwich is seeking a dynamic Care Planner (CPNORWICH) to support the Branch Manager in ensuring targets are met and quality standards are maintained. The role is based in Norwich with 35 hours per week, Monday to Friday 9-17, with some on-call or unsocial hours.

You will assist with rostering, client visits, recruitment, and ongoing development of branch operations in a fast-paced environment, contributing to sustainable growth and excellent service delivery.

Qualifications

• Solid planning and rostering experience
• Flexible, enthusiastic and can-do attitude
• Recruitment support to aid branch growth
• Commitment to equal opportunities and diversity

Responsibilities

• Ensure daily client visits are covered
• Organise quality visits for field staff
• Liaise with Branch Nurses for assessments and training
• Provide excellent customer service to internal and external users
• Coordinate with healthcare professionals and social workers
• Ensure compliance with office systems and procedures
• Manage area coverage in collaboration with other planners
• Communicate client needs changes to frontline staff
• Maintain relationships with clients and colleagues
• Identify new business opportunities with Branch Manager
• Support cross-disciplinary teams to maximise client care
• Allocate frontline staff to meet client needs
• Prepare ad hoc reports
• Occasional travel to other branches/sites

Skills

Promoting branch

Self-motivation

Excellence in management

Organisational skills

Target setting

Relationship building

Attention to detail

Change management

Diversity commitments

Core values alignment

Job description

Care Planner (CPNORWICH) Norwich, England

Salary: GBP24000 - GBP24000 per annum

Job title: Care Planner
Location: Norwich
Salary:£24,000 per annum
Hours: 35 hours per week- Mon- Fri 9-17
Some flexibly needed in unsocial hours to cover the needs of the branch such as on call included.

Some flexibly needed in unsocial hours to cover the needs of the branch such as on call included.
We are looking for a dynamic Care Planner with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our Norwich team.

You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met. Also supporting with recruitment to aid branch growth.

As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

The role of Care Planner is always to promote Prestige Nursing & Care Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

Responsibilities:

• Ensuring that all client visits are covered on a daily basis.
• Organise Quality Visits for the Field Care Supervisors & Field Care Managers.
• Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages
• Provide excellent customer service levels to internal and external users of the business.
• Ability to liaise with a variety of healthcare professionals, social workers, and case managers.
• Ensure compliance with all office systems and procedures.
• Take ownership of area and work in collaboration with the other care planners to ensure care is covered.
• Communicate with our frontline colleagues regarding changes relating to client’s needs.
• Maintaining great relationships with existing clients and colleagues
• Identify new business opportunities to support growth with the Branch Manager
• Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities for clients care needs.
• Ensure the effective placement of frontline colleagues to meet client needs
• Prepare ad hoc reports as and when required
• The role is branch based but may require some travel to other branches/sites to meet the needs of the business.

General Responsibilities:

• Support with the day-to-day responsibilities of the team when required
• Be confident in using initiative when lone working
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Skills and qualifications we’re looking for:

• Confident in promoting the branch
• Self-motivated
• A passion for managing and driving excellence
• Excellent organisational skills
• Understands target setting and performance
• The role requires a pro-active response to building key relationships
• An eye for detail is essential as is knowledge of current market conditions and trends
• Ability to manage change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care Nursing & Care values

What we offer:

• 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.
• An additional paid day off for your birthday.
• Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
• Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
• Annual leave purchase (ALP) scheme to provide more time off during the year.
• Cycle Benefit Scheme to support healthier more sustainable travel choices.
• Blue Light Card & Health Service Discounts to help save money on your spending.
• Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
• Career development and training to help you achieve your potential.

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDOPS26