Branch Administrator

Prestige Nursing Ltd; Colnbrook; On-site; GBP 25,000 - 26,000; Part time

Benefits offered by this job

28 days annual leave (increasing to 33

Birthday day off

Cycle Benefit Scheme

Blue Light Card & Health Service

Job summary

Prestige Nursing & Care is seeking a Branch Administrator to support Bracknell & Slough with recruitment, rostering, and onboarding for care staff. The role includes coordinating training, DBS checks and compliance to ensure safe staffing levels and high-quality client care, on-site and on-call duties.

The ideal candidate has strong admin skills, excellent communication, and experience in HR or administration within health or social care settings.

Qualifications

• Experience coordinating recruitment and onboarding in care or similar sectors.
• Strong organisational and admin capabilities with attention to detail.
• Proven customer service and communication skills in a fast-paced environment.

Responsibilities

• Lead recruitment, selection, and onboarding for the Bracknell branch.
• Manage rostering to maintain safe staffing and client coverage.
• Coordinate training and staff compliance, DBS checks and Right to Work.
• Maintain records, prepare ad hoc reports, and support onboarding.

Skills

Recruitment experience

Administrative skills

Customer service

Organisational skills

Attention to detail

MS Office

Communication skills

Deadline management

Confidential information handling

Independent initiative

Education

GCSEs or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

Job title: Branch Administrator
Location: Bracknell & Slough
Salary: £25,000- £26,000 per annum (Pro – Rata)
Hours: 20 hours – Flexible Part time – onsite working plus on call duties & field work.

Available to start immediately

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring every client receives a person centred, professional service through our local teams of professional carers and clinical team.

This role will:

• Lead and coordinate the recruitment, selection, and onboarding of care staff for the Bracknell branch.
• Ensure staffing levels support safe and effective care delivery, while maintaining compliance with all relevant regulatory and quality standards.
• Build relationships with the local community and ensuring timely and efficient recruitment and onboarding.
• Be responsible for coordination of training delivery to ensure all new care staff are fully prepared to begin work safely and competently.

Main Responsibilities:

• Answering calls, directing calls
• Ensure effective shift rostering including forward planning resulting in all clients having suitably allocated frontline colleagues
• Booking training
• Supporting carer compliance
• Filing and office organisation
• Stationary ordering
• Archiving
• Maintain agreed schedules within agreed targets
• Maintain accurate records
• Maintaining great relationships with existing clients and carers
• Prepare ad hoc reports as and when required
• Recruitment processes are scheduled and managed
• Supporting with the onboarding and compliance of new carer colleagues

General Responsibilities:

• Support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Accountabilities:

• Timely recruitment of quality care staff – ensure care roles are filled promptly with suitable, values-aligned candidates to maintain safe staffing levels and continuity of care
• Effective rostering that consistently meets the needs of clients, with full daily visit coverage
• Full compliance with onboarding and regulatory requirements – deliver 100% compliance for all new starters through robust onboarding processes, including DBS checks, Right to Work documentation, and training, in line with CQC and ISO standards.
• Effective coordination of induction training
• Positive candidate experience and retention support – maintain regular candidate communication throughout the recruitment and onboarding journey, ensuring a smooth, supportive experience that encourages retention.
• Community engagement and brand visibility – proactively represent the branch at local job fairs and outreach events to build candidate pipelines and raise awareness of Prestige Nursing & Care as an employer of choice.

Person Specification:

Essential:

• Good level of general education (e.g. GCSEs or equivalent)
• Previous care planning, scheduling or workforce-coordination experience in a domiciliary or community care setting
• Excellent customer service and communication skills, and friendly and professional manner
• Strong administrative and organisational skills
• Previous experience in recruitment, HR or administration
• Able to meet deadlines and sudden changes in an organised manner
• High levels of attention to detail, and the ability to handle sensitive and confidential information
• Competent in Microsoft Office (Word, Outlook, Excel)
• Adaptability
• Excellent communication, and interpersonal skills.
• Proven experience in taking initiative and acting independently without direction

Desirable:

• Experience of or motivation to work in the health & social care sector
• Experience managing end-to-end recruitment and onboarding processes
• Experience delivering excellent customer service in a fast-paced environment
• Commitment to improve and identify areas of opportunity for self-development
• Driver with access to own vehicle.
• Able to work unsocial hours when required
• Strong understanding of safe recruitment practices (e.g. DBS, Right to Work, GDPR)
• Knowledge of CQC and ISO standards

What we offer:

• Competitive salary.
• 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.
• An additional paid day off for your birthday.
• Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
• Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
• Annual leave purchase (ALP) scheme to provide more time off during the year.
• Cycle Benefit Scheme to support healthier more sustainable travel choices.
• Blue Light Card & Health Service Discounts to help save money on your spending.
• Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
• Career development and training to help you achieve your potential.

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.
As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

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