Care Operations Manager – Growth & Impact (Glasgow)

Call-In Homecare Limited; Glasgow; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Call-In Homecare Limited in Glasgow is seeking an experienced Service Manager to lead a local branch, ensuring safe, compassionate care and smooth daily operations.

You will supervise staff, drive compliance, foster client relationships, and build strong partnerships with local authorities to sustain high standards.

SVQ4 in Health & Social Care is required, plus proven care-management experience and full-time work from our Glasgow office.

Qualifications

• Minimum SVQ Level 4 in Health & Social Care (or equivalent).
• Proven experience in a care management or senior supervisory role.
• Strong knowledge of care regulations, compliance and quality standards.
• Excellent communication and people-management skills.
• Ability to work full-time in our Glasgow office.

Responsibilities

• Service leadership — managing day‑to‑day operations and ensuring high‑quality care delivery.
• Staff supervision — supporting, developing and mentoring care teams.
• Compliance management — ensuring all regulatory, contractual and organisational standards are met.
• Client relationship building — maintaining excellent communication with clients and families.
• Scheduling oversight — ensuring rotas are efficient, fair and meet service needs.
• Incident and risk management — responding to concerns and ensuring safe practice.
• Partnership working — liaising with local authorities, health professionals and commissioning teams.

Skills

Leadership

Communication

People management

Care compliance

Education

SVQ Level 4 in Health & Social Care

Job description

Call-In Homecare Limited in Glasgow is seeking an experienced Service Manager to lead a local branch, ensuring safe, compassionate care and smooth daily operations.

You will supervise staff, drive compliance, foster client relationships, and build strong partnerships with local authorities to sustain high standards.

SVQ4 in Health & Social Care is required, plus proven care-management experience and full-time work from our Glasgow office.