Care Navigator Supervisor

Leeds Community Healthcare NHS Trust; Leeds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

NHS discount sites

Generous annual leave

Job summary

Leeds Community Healthcare NHS Trust in Leeds is seeking an Admin Care Navigator Supervisor to oversee the Care Navigator team and ensure timely access to high-quality care. You will supervise administrative processes, coordinate workloads and support staff development in a busy, patient-focused service.

Working with clinicians and managers, you will contribute to service improvement and uphold a strong patient experience, with a focus on leadership under pressure and maintaining information

Qualifications

• Experience in healthcare administration or patient-facing roles.
• Previous supervisory experience and ability to manage competing priorities.
• Proficient with SystmOne and MS Office.

Responsibilities

• Oversee day-to-day administrative and Care Navigator teams.
• Coordinate workloads and supervise staff.
• Support service improvement and patient experience.

Skills

Administration experience

Supervisory experience

Team leadership

Patient-service focus

Tools

SystmOne

Microsoft Office

Job description

Join Leeds Sexual Health Service as an Admin Care Navigator Supervisor and play a key role in ensuring patients receive timely access to high-quality care. This is a new exciting opportunity for an experienced administrator and team leader to supervise our Care Navigator team and support the smooth running of a busy, patient-focused service.You will oversee administrative processes, coordinate workloads, support staff development and help deliver an efficient, responsive and confidential service.

Working closely with clinicians, nurses, health advisors and managers, you will contribute to service improvement and the delivery of excellent patient experience.

We are looking for a motivated individual with strong organisational, communication and leadership skills who can manage competing priorities and support staff to achieve high standards of customer care.

Main duties of the job

As the Admin Care Navigator Supervisor, you will play a key role in the day-to-day operational management of the administrative function within the Sexual Health Service.

You will be responsible for the day to-day supervision of the administration and Care Navigator team within Leeds Sexual Health Service. You will coordinate staffing and workloads, monitor service delivery and ensure administrative processes are completed accurately and efficiently.

You will provide coaching, training and support to staff, manage annual leave and sickness processes, and contribute to continuous service improvement.

Key responsibilities also include managing appointment systems, supporting patient access pathways, overseeing referrals and clinical correspondence, monitoring performance against service standards and maintaining information governance requirements.

The successful candidate will have experience in administration within a healthcare or patient-facing environment, previous supervisory experience and the ability to work effectively under pressure. Experience of electronic patient record systems, including SystmOne, and Microsoft Office applications is desirable.

About us

Working for Leeds Community Healthcare NHS Trust

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Perks of the job

Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk.

Right to Work

Please see the link below for information on Eligibility for Sponsorship from Leeds Community Healthcare Trust.This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job responsibilities

Please review the job description and person specification attached in the supporting documents section for full requirements of the role.

Person Specification

General Requirements

• Please review the job description and person specification attached in the supporting documents section for full requirements of the role.
• Please review the job description and person specification attached in the supporting documents section for full requirements of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.