Care Navigator & Administrative Coordinator

Allscreens Nationwide Ltd; Wales; On-site; GBP 18,000 - 22,000; Full time

Job summary

Allscreens Nationwide Ltd seeks a receptionist for a medical practice in Wales. You will manage patient flow, handle appointments, answer queries, and explain practice arrangements to new patients and those needing temporary cover.

The role requires strict confidentiality, excellent communication, and familiarity with practice procedures and computer systems. You will open and close premises and support reception operations as needed.

Qualifications

• Strict confidentiality is essential across all patient information.
• Excellent communication skills are required to respond to queries clearly.
• Ability to use own judgement, resourcefulness and locality knowledge in patient interactions.

Responsibilities

• Reception duties: monitor flow of patients and manage appointments.
• Explain practice arrangements and requirements to new patients and those seeking temporary cover.
• Advise patients on charges for private services, accept payment and issue receipts.
• Respond to queries from patients and visitors.
• Co-ordinate prescription requests with the Repeat Prescribing Officer within stated timeframes.
• Keep reception and waiting areas neat and tidy.
• Know and apply the Practice Complaints Procedure.
• Book appointments and recalls; record sufficient information to retrieve medical records.
• Monitor appointment systems and report problems or variations.
• Input medical information onto the practice computer from letters and GP/nurse notes.
• Operate the telephone system, take messages and divert calls as needed.
• Communicate test results to patients when requested.
• Open the premises at start of day and secure them at end; ensure alarms are set.
• Maintain security and confidentiality of the computer system and emails.

Skills

Confidentiality

Excellent communication

Office administration

Job description

Allscreens Nationwide Ltd seeks a receptionist for a medical practice in Wales. You will manage patient flow, handle appointments, answer queries, and explain practice arrangements to new patients and those needing temporary cover.

The role requires strict confidentiality, excellent communication, and familiarity with practice procedures and computer systems. You will open and close premises and support reception operations as needed.