Care Navigator

West Suffolk Clinical Commissioning Group; United Kingdom; Remote; GBP 12,000 - 17,000; Part time

Job summary

Debenham Group Practice is recruiting a part-time Care Navigator to join the team on Wednesdays, Thursdays and Fridays, with shifts roughly 07:30–18:30. You may cover all three days or part of the pattern, and hours may be split across staff.

In this patient-facing role you will support patients and colleagues, ensure accurate information routing via askmyGP, signpost to local services, and help with reception, records and general practice administration across our three sites.

Qualifications

• Patient-facing experience is essential.
• Excellent listening and information-recording skills.
• Organised and reliable with a calm manner.
• Team player who supports colleagues.
• Good IT skills and ability to learn new systems.
• Experience in customer-facing or administrative roles.

Responsibilities

• Provide day-to-day practice administration across reception duties and records.
• Support clinical and dispensary colleagues and help keep the practice running smoothly.
• Signpost patients to local services where appropriate.
• Help ensure requests are accurately recorded for the duty GP to review.
• Deliver courteous, efficient, and helpful service to patients and colleagues.

Skills

Calm and professional

Active listening

Organised and reliable

Team player

Good IT skills

Customer-facing or administrative

Tools

AskmyGP

Job description

About the Role

Debenham Group Practice are looking for a care navigator to join the team on a part-time basis working Wednesday, Thursday and Fridays each week. Shifts fall within a working window of approximately 07:30 to 18:30 across those days. We welcome applications from individuals who can cover all three days as well as those who are available for part of the pattern, so please do apply if mid-to-end of week working suits your availability. Depending on recruitment, hours may be split across more than one person.

This is a patient-facing role, at the heart of how the practice runs day-to-day, and we are looking for someone who will bring a calm, friendly and organised approach to supporting our patients and colleagues. You will work across our three sites, as part of a well-established, friendly team.

Care navigators are often the first voice or face a patient encounters. Whether patients contact us by phone, walk through the door, or submit a request online, you will help make sure they get the right information and reach the right place.

We use askmyGP as our primary workflow tool for clinical requests. Rather than triaging patients themselves, Care Navigators help ensure that requests are accurately recorded so that the duty GP can review and act on them promptly. You will also take turns supporting the duty GP as part of the wider Care Navigation team, and you will help signpost patients to other local services where that is the most appropriate response.

The role also covers the full range of day-to-day practice administration from reception duties and managing records, to supporting clinical and dispensary colleagues and keeping the practice running smoothly.

You will provide a courteous, efficient and helpful service to patients and colleagues, support clinical and administrative teams with a range of tasks, and help ensure the smooth running of the practice across all sites.

About the Candidate

We are looking for someone who:

• Is calm, warm and professional when dealing with patients and colleagues
• Listens carefully and records information accurately
• Is organised, reliable and takes their responsibilities seriously
• Works well as part of a team and is willing to support colleagues
• Has good IT skills and picks up new systems with confidence
• Has previous experience in a customer-facing or administrative role
• Experience in a healthcare or NHS setting is helpful but not essential we are happy to support the right person to develop in the role.

About Us

Debenham Group Practice is part of Suffolk Primary Care, which gives us access to a wider range of shared expertise and organisational support, while allowing us to remain a well-regarded local practice with a strong community identity.

We care for 10,000 patients across our main site in Debenham, with branch surgeries at Otley and Grundisburgh.

What we offer:

• A supportive, well-established team in a friendly rural practice
• Opportunities for training and development
• Access to the wider resources and support of Suffolk Primary Care
• Access to NHS pension

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.