Care Navigator

NHS; Manchester; On-site; GBP 10,000 - 13,000; Part time

Job summary

NHS is seeking two part-time Care Navigators to enhance patient care by providing a welcoming service and assisting patients in accessing the right healthcare. Ideal candidates will possess strong communication skills and have a background in primary care, making a tangible difference in community health.

Benefits

Supportive team environment

Opportunities for training and progression

Fantastic staff incentives

Qualifications

• GCSE in English and Maths required.
• Phlebotomy qualification needed.
• Experience in dealing with the public.

Responsibilities

• Act as first point of contact for patients.
• Manage appointment bookings and queries.
• Support patients in navigating health services.

Skills

Customer Service

Problem Solving

Communication

Education

GCSE grade A to C in English and Maths

Qualified in Phlebotomy

Job description

We're looking for two part time friendly, proactive Care Navigators to be the welcoming face of our practice and the vital first point of contact for our diverse patient community. In this role, youll support patients in accessing the right care at the right time, working closely with our clinical and admin teams to help deliver high-quality, compassionate services.

If you're passionate about people, love solving problems, and thrive in a fast-paced environment, wed love to hear from you. In return, we offer a supportive team, opportunities for training and progression, fantastic staff incentives and the chance to make a real difference every day.

Main duties of the job

Act as the first point of contact for patients, both inperson and over the phone, providing a welcoming and professional service

Signpost patients to the most appropriate service orhealthcare professional, using practice protocols and clinical triage systems

Manage appointment bookings, cancellations, and queriesusing the practices clinical system

Work closely with GPs, nurses, and other team members toensure smooth coordination of patient care

Handle sensitive information with confidentiality andprofessionalism

Support patients in navigating health and communityservices, promoting self-care where appropriate

Help maintain accurate patient records and contribute to theefficient running of the reception and admin functions

About us

The Arch Medical Practice is a large, well-established GP surgery located in Hulme, just a short distance from Manchester City Centre. Were proud to serve a diverse community and are committed to delivering excellent, inclusive, and compassionate healthcare.

Our team includes experienced GPs, practice nurses, healthcare assistants, clinical pharmacists, care coordinators, mental health workers, and a dedicated admin and reception team. We work closely together in a supportive, friendly, and collaborative environment where everyones contribution is valued.

The atmosphere at the practice is welcoming we believe in pulling together as a team, supporting one another through challenges, and celebrating our successes. Our culture is built on respect, teamwork, and a shared passion for delivering high-quality care.

What we offer:

A warm, inclusive, and supportive team environment

Flexible working options to support worklife balance

Regular team meetings and wellbeing check-ins

Ongoing training and development opportunities

A modern, purpose-built building with great facilities

Staff social events and team-building activities

The opportunity to make a real and lasting difference in our community

Whether youre just starting out or bringing valuable experience, youll be welcomed, supported, and encouraged to thrive at The Arch Medical Practice.

Job responsibilities

The following are the coreresponsibilities of the Care Navigator. There may be, on occasion, a requirementto carry out other tasks. This will be dependent upon factors such as workloadand staffing levels:

a.Maintain and monitor the practice appointmentsystem

b.Process personal, telephone and e-requests forappointments

c.Answer incoming phone calls, transferringcalls or dealing with the callers request appropriately

d.Signpost patients to the correct service

e.Initiating contact with and responding to,requests from patients, team members and external agencies

f.Code data on the clinical IT system

g.Data entry of new and temporary registrationsand relevant patient information as required

h.Input data into patients healthcare recordsas necessary

i.Direct requests for information, i.e., SAR,insurance/solicitors letters and DVLA forms to the administrative team

j.Manage all queries as necessary in anefficient manner

k.Carry out system searches as requested

l.Maintain a clean, tidy, effective working areaat all times

m.Monitor and maintain the reception area andnotice boards

n.Support all clinical staff with general tasksas requested

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Qualified in Phlebotomy

Experience

• Experience of dealing with the general public
• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.