Care Home Relationship Manager – Harrogate

Harbour Healthcare; Harrogate; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Discounts on Shopping

Cycle Scheme

Free wellbeing resources

On-site parking

Staff recognition awards

Training and career progression

Job summary

Harbour Healthcare in Harrogate is seeking a Customer Relationship Manager to maximise occupancy, grow private fee revenue and drive performance across a portfolio of care homes.

Reporting to the Head of Business Development, you will own the enquiry pipeline from lead to conversion, build referral networks and raise the profile of each home within the Yorkshire region. This role suits a commercially minded professional focused on results.

Qualifications

• Proven track record in sales, business development, or occupancy growth.
• Experience hitting and exceeding targets.
• Strong closing and conversion skills.
• Excellent communication and relationship-building ability.
• Experience managing multiple sites is advantageous.
• Comfortable using CRM systems and tracking performance data.
• Full UK driving licence.

Responsibilities

• Maximise occupancy across a portfolio of care homes.
• Increase private fee levels and drive revenue growth.
• Own the enquiry pipeline from lead generation through to conversion.
• Build strong referral networks and raise the profile of each home locally.
• Deliver measurable results and meet KPIs.

Skills

Sales experience

Business development

Occupancy growth

Target driven

Closing skills

Communication

CRM experience

Driving licence

Tools

CRM systems

Performance tracking

Job description

Harbour Healthcare in Harrogate is seeking a Customer Relationship Manager to maximise occupancy, grow private fee revenue and drive performance across a portfolio of care homes.

Reporting to the Head of Business Development, you will own the enquiry pipeline from lead to conversion, build referral networks and raise the profile of each home within the Yorkshire region. This role suits a commercially minded professional focused on results.