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Kingsley Home Care Services is seeking an experienced Care Home Manager for Highcliffe Nursing Home, a 55-bed facility in Hurn. You will lead a dedicated team, ensuring high-quality care compliance with CQC standards, and strive towards maintaining full occupancy. The role provides the opportunity to shape a supportive environment within a well-regarded care facility.
Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.
We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.
Are you an experienced Care Home Manager looking to lead a high-performing team in a stunning coastal setting? Highcliffe Nursing Home, overlooking the Solent with views of the Isle of Wight’s Needles, is seeking a driven leader to take this “Good”-rated home—with “Outstanding” in responsiveness—to the next level of excellence.
Highcliffe Nursing Home is a 55-bed service offering nursing, dementia, residential, respite, short stay, and end-of-life care. Set in a beautiful location, it provides a warm and supportive environment for residents and staff alike.
This is a unique opportunity to build on a strong foundation and drive the home towards an “Outstanding” overall rating. Join Kingsley Healthcare and be part of our vision to make every home a centre of excellence.
As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC) and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.
You will be supported externally by dedicated Operations and Central teams, and within the home you will have the support of a Deputy Manager and Administrator, as well as Hospitality and Housekeeping teams. These teams will collaborate with you to ensure smooth operations and exceptional care for our residents.
Reports to: Operations Manager
• Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy.
• Recruit, train, motivate, and retain a team of skilled care professionals committed to delivering person-centred care.
• Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
• Manage the home’s budget, ensuring financial targets are met and costs are effectively managed.
• Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
• Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.
• Oversee all records to ensure the home’s administrative tasks are completed in a timely and efficient manner.
• Continuously monitor and evaluate the home’s performance, identifying areas for improvement and implementing necessary changes.
• Manage and mitigate risks effectively, ensuring a safe and secure environment for residents and staff.
Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential).
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.