Care Home Front Desk Receptionist — Warm Welcomer

Hallmark Care Homes; Bromsgrove; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Real Living Wage

Joining bonus

Bank holiday pay

Refer a Friend

Westfield Cash back plan

Free uniform

Free Blue Light Card

Job summary

Hallmark Luxury Care Homes is seeking a warm, professional receptionist to be the first point of contact for residents, families and visitors in our care home. You will greet guests, handle admin tasks, and support the Business Administrator and Customer Relationship Manager to ensure a smooth front-of-house experience.

The role features a shift pattern of 8:00am to 6:30pm, four days out of seven, with alternate weekend work.

Qualifications

• Compassionate and empathetic with a genuine interest in caring for others.
• Excellent communicators engaging with residents, families and colleagues.
• Team players who contribute positively to the work environment.
• Willing to undertake training and development opportunities.
• Background in reception and experience working in a team, ensuring a smooth front-of-house service.

Responsibilities

• Welcoming Presence: Ensure the reception area presents a friendly and professional image of the home, greeting all visitors with warmth and efficiency.
• Administrative Support: Assist the Business Administrator with various administrative tasks and support the Customer Relationship Manager with sales enquiries and home tours.
• Mail Management: Ensure residents receive their post promptly and prepare all outgoing mail daily.
• Training Coordination: Help coordinate training within the home, ensuring team members are aware of available courses and opportunities for development.

Skills

Compassionate

Excellent communication

Team player

Willing to train

Customer service experience

Reception experience

Job description

Hallmark Luxury Care Homes is seeking a warm, professional receptionist to be the first point of contact for residents, families and visitors in our care home. You will greet guests, handle admin tasks, and support the Business Administrator and Customer Relationship Manager to ensure a smooth front-of-house experience.

The role features a shift pattern of 8:00am to 6:30pm, four days out of seven, with alternate weekend work.