Care Home Front Desk & Admin Coordinator

NHS Jobs; Leicester; On-site; GBP 18,000 - 24,000; Full time

Job summary

NHS Jobs is seeking a diligent administrative assistant for a Leicester care home. The role involves responsive customer service, maintaining confidential records for residents and staff, and supporting daily operations in a friendly, professional manner.

You will also handle purchasing, telephone communications with staff and external partners, report maintenance issues, liaise with head office, and ensure adherence to Data Protection and Health & Safety policies.

Responsibilities

• Respond to customer enquiries in a friendly and effective manner, maintaining manual and electronic records.
• Show visitors around the care home in the absence of senior staff or the Registered Manager.
• Maintain accurate and complete records for residents and staff confidentially in line with policies.
• Purchase supplies for the care home (food, stationery and over-the-counter products) as required.
• Deal with telephone calls from staff, doctors, social workers, residents' family members and other professionals.
• Report maintenance issues to the Registered Manager accordingly.
• Communicate with residents in a friendly and appropriate manner.
• Liaise with head office staff accordingly.
• Participate in storage, retrieval and disposal of archived documents in line with the Data Protection Act 1998.
• Provide administration support to the Registered Manager and any other duties required.
• Maintain awareness of Health and Safety requirements.
• Maintain client and business confidentiality at all times.
• Continual Personal Development to develop oneself and the role.
• Carry out other reasonable duties as required by the service.

Job description

NHS Jobs is seeking a diligent administrative assistant for a Leicester care home. The role involves responsive customer service, maintaining confidential records for residents and staff, and supporting daily operations in a friendly, professional manner.

You will also handle purchasing, telephone communications with staff and external partners, report maintenance issues, liaise with head office, and ensure adherence to Data Protection and Health & Safety policies.