Care Home Administrator & Compliance Coordinator

Serencroft group.; Stockport; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Refer a Friend bonus – up to £200

Blue Light Card Eligibility

Employee recognition opportunities

Job summary

Serencroft Care Homes is looking for a Business Administrator to provide efficient, person-centred administrative support at Plane Tree Court, Stockport. You will report to the Registered Home Manager to help keep residents, families and staff connected and the service running smoothly.

The role covers records management, financial and HR processes, GDPR compliance and collaboration with external professionals. NVQ qualifications are desirable and a DBS check is required.

Qualifications

• Previous administrative experience is required.
• Strong communication and organisational skills with attention to detail.
• Good IT, customer service skills and proficiency in Microsoft Office.

Responsibilities

• Act as the first point of contact for residents, families, visitors and professionals.
• Support with show arounds and manage the customer journey.
• Uphold GDPR compliance and confidentiality, reporting safeguarding concerns promptly.
• Support the Quality Assurance Programme and track CQC compliance.
• Handle day-to-day administration, including calls, emails and meeting minutes.
• Assist with recruitment and onboarding, including DBS checks and offers.
• Maintain HR compliance data and prepare weekly HR reports.

Skills

Previous administrative experience

Strong communication and organisation

Good IT and customer service

Education

NVQ Level 2/3 (desirable)

Tools

Planday

Microsoft Office

HR/payroll systems

Job description

Serencroft Care Homes is looking for a Business Administrator to provide efficient, person-centred administrative support at Plane Tree Court, Stockport. You will report to the Registered Home Manager to help keep residents, families and staff connected and the service running smoothly.

The role covers records management, financial and HR processes, GDPR compliance and collaboration with external professionals. NVQ qualifications are desirable and a DBS check is required.