Care Home Administrator

Allscreens Nationwide Ltd; Epping Forest; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Induction training

Blue Light Card

Enhanced DBS check

Refer a Friend bonus

Training & progression

Supportive management

Job summary

Crystal Care Collection is seeking an organised, proactive Care Home Administrator to support the day-to-day running of the home, focusing on recruitment and onboarding while providing excellent administrative support to residents, families and colleagues.

Working closely with the General Manager and Customer Relations Manager, you will coordinate recruitment, onboarding, admissions, finance and occupancy to ensure a seamless experience for new team members and residents.

Qualifications

• Experience in administration, preferably in health, social care or hospitality.
• Experience coordinating recruitment or onboarding processes.
• Highly organized with excellent attention to detail.
• Strong communication and customer service skills.
• Confident using IT systems and managing multiple priorities.
• Professionalism, compassion and a can-do attitude.
• Experience with care management systems is desirable but not essential.

Responsibilities

• Lead recruitment and onboarding administration, including interviews, offers, DBS checks, right to work, and references.
• Maintain personnel records and support new starters through induction.
• Manage telephone and reception duties for a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Handle petty cash, invoicing and resident monies where applicable.
• Order supplies and coordinate maintenance requests.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager.
• Provide admin support to the General Manager and leadership team.
• Support community events and the Lifestyle Team with admin tasks.

Skills

Recruitment coordination

Onboarding

Customer service

IT systems

Communication

Professionalism

Tools

CoolCare

Job description

At Crystal Care Collection, we're committed to creating luxury care homes that are exceptional places to live and rewarding places to work.

We're looking for an organised, proactive and people-focused Care Home Administrator to support the day-to-day running of the home, with a particular focus on recruitment and onboarding, while providing excellent administrative support to residents, families and colleagues.

About the Role

Working closely with the General Manager and Customer Relations Manager, you'll play a key role in ensuring the home operates efficiently and professionally. From coordinating recruitment and onboarding to supporting admissions, finance and occupancy, you'll help create a seamless experience for both new team members and residents.

Key Responsibilities

Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.

Maintain personnel records and support new starters through the induction process.

Manage telephone calls, enquiries and reception duties, providing a professional first impression.

Support resident admissions, discharges and occupancy reporting.

Maintain CoolCare and other administrative systems accurately.

Undertake financial administration, including petty cash, invoicing and resident monies where applicable.

Order supplies, coordinate maintenance requests and support the smooth running of the home.

Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.

Provide administrative support to the General Manager and wider leadership team.

Support community events and the Lifestyle Team with administrative tasks.

About You

We're looking for someone who:

Has previous administration experience, ideally within health, social care or hospitality.

Has experience coordinating recruitment or onboarding processes.

Is highly organised with excellent attention to detail.

Has strong communication and customer service skills.

Is confident using IT systems and can manage multiple priorities effectively.

Demonstrates professionalism, compassion and a positive, can-do attitude.

Experience with CoolCare or care management systems is desirable but not essential.

Working Pattern

Monday – Friday

9:00am – 5:00pm

40 hours per week

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Ongoing training and career development opportunities
• Supportive management team and opportunities for progression

Join Our Team

If you're an organised and motivated administrator who enjoys supporting people and making a real difference behind the scenes, we'd love to hear from you.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.