Care Home Administrator

Allscreens Nationwide Ltd; Broadstairs; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Induction training

Blue Light Card

Enhanced DBS check

Refer a Friend bonus

Training & progression

Supportive management

Job summary

Crystal Care Collection is seeking an organised Care Home Administrator to support the day-to-day running of the home, with a focus on recruitment and onboarding and providing excellent administrative support to residents, families and colleagues.

You will work closely with the General Manager and Customer Relations Manager to ensure the home operates efficiently, handling admissions, finance and occupancy to create a seamless experience for staff and residents.

Qualifications

• Administration experience in health, social care or hospitality environments.
• Experience coordinating recruitment or onboarding processes.
• Strong communication and customer service skills.
• Confident using IT systems and managing multiple priorities.

Responsibilities

• Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through the induction process.
• Manage telephone calls, enquiries and reception duties, providing a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support the smooth running of the home.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
• Provide administrative support to the General Manager and wider leadership team.
• Support community events and the Lifestyle Team with administrative tasks.

Skills

Administration experience

Recruitment & onboarding coordination

Communication & customer service

IT systems proficiency

Organised with attention to detail

Professionalism & compassion

Tools

CoolCare

Job description

At Crystal Care Collection, we're committed to creating luxury care homes that are exceptional places to live and rewarding places to work.

We're looking for an organised, proactive and people-focused Care Home Administrator to support the day-to-day running of the home, with a particular focus on recruitment and onboarding, while providing excellent administrative support to residents, families and colleagues.

About the Role

Working closely with the General Manager and Customer Relations Manager, you'll play a key role in ensuring the home operates efficiently and professionally. From coordinating recruitment and onboarding to supporting admissions, finance and occupancy, you'll help create a seamless experience for both new team members and residents.

Key Responsibilities

Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.

Maintain personnel records and support new starters through the induction process.

Manage telephone calls, enquiries and reception duties, providing a professional first impression.

Support resident admissions, discharges and occupancy reporting.

Maintain CoolCare and other administrative systems accurately.

Undertake financial administration, including petty cash, invoicing and resident monies where applicable.

Order supplies, coordinate maintenance requests and support the smooth running of the home.

Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.

Provide administrative support to the General Manager and wider leadership team.

Support community events and the Lifestyle Team with administrative tasks.

About You

We're looking for someone who:

Has previous administration experience, ideally within health, social care or hospitality.

Has experience coordinating recruitment or onboarding processes.

Is highly organised with excellent attention to detail.

Has strong communication and customer service skills.

Is confident using IT systems and can manage multiple priorities effectively.

Demonstrates professionalism, compassion and a positive, can-do attitude.

Experience with CoolCare or care management systems is desirable but not essential.

Working Pattern

Monday – Friday

9:00am – 5:00pm

40 hours per week

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Ongoing training and career development opportunities
• Supportive management team and opportunities for progression

Join Our Team

If you're an organised and motivated administrator who enjoys supporting people and making a real difference behind the scenes, we'd love to hear from you.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.