Care Group Waiting List Coordinator - Care Group B

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Park & Ride service

Counselling service (24-hour)

On-site Nursery

Staff cafe discounts

Pension scheme

Wagestream access

Cycle to Work scheme

Salary sacrifice cars

Job summary

Norfolk and Norwich University Hospital NHS Foundation Trust is seeking a Waiting List Co-Ordinator to support the Care Group B team, managing day case and inpatient waiting lists with a focus on Oral Health and Head and Neck. The role involves scheduling patients, coordinating with consultants, secretaries and nursing staff, and ensuring lists are prepared in advance using PAS and Intellect.

You will be part of a large NHS trust with a commitment to collaborative care, flexible working, and

Qualifications

• Manage waiting lists for day case and inpatient procedures.
• Communicate changes to patients with priority updates.
• Select patients from waiting lists according to criteria.
• Coordinate with Consultants, Secretaries and Technicians.
• Proficient in PAS and Intellect; plan lists 6 weeks in advance.

Responsibilities

• Facilitate day case and inpatient waiting lists.
• Choose patients for diagnostic lists as requested.
• Ensure equipment availability and list order reflects priorities.

Skills

Administrative support

Patient scheduling

Team collaboration

Tools

PAS

Intellect

Job description

We are looking for a Waiting List Co-Ordinator to become a member of a truly collaborative and hardworking team who provide administrative support to the Care Group B, with a focus on Oral Health and Head and Neck. This will include scheduling patients for various procedures with the specialty, utilising the treatment areas and nursing resources efficiently. The post holder will work as part of a team providing waiting list management for the specialty. This role relies on close working relationships between Consultants, Secretaries, and patients.,

• To facilitate the management of day case and inpatient waiting lists ensuring that the lists available are fully utilised. As these lists are subject to change according to the clinical priority, this may involve cancellation and re-arrangement of dates and direct contact with patients to impart this news.
• To independently select patients from waiting lists, ensuring that the available lists are used to their fullest capacity.
• To select patients for Consultant diagnostic lists, as requested by that individual Consultant according to agreed criteria.
• To work closely with Consultants, Secretaries, Technicians to ensure the smooth running of waiting lists and attendance processes.
• To be proficient in the use of PAS and Intellect. This entails ensuring lists are available 6 weeks in advance and patients booked in advance and that clinical priorities, such as infection risks, diabetes, etc., are acknowledged and factored into the list order. This can also include ensuring appropriate equipment is available.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics