Care Group Support Manager Cardiology

University Hospitals Sussex NHS Foundation Trust; Worthing; On-site; GBP 29,000 - 37,000; Full time

Job summary

An established industry player in healthcare is seeking a proactive and professional individual to join their Cardiology team. This role offers a unique opportunity to provide essential administrative support while working closely with clinical teams. Candidates should possess excellent interpersonal and communication skills, along with a strong background in staff management. The position is based in Worthing, with occasional travel to Chichester. Join a dedicated team committed to delivering outstanding patient care and support the Trust's mission of 'putting patients first' in a dynamic and diverse environment.

Qualifications

• Experience in staff management and administrative support in an NHS setting.
• Strong communication skills and ability to handle complex situations.

Responsibilities

• Provide administrative support to clinical teams and manage waiting lists.
• Develop networks and liaise with hospital professionals and agencies.

Skills

Interpersonal Skills

Communication Skills

Staff Management

Problem Solving

Education

GCSE A-C grade including English & Maths

Advanced/Higher Level Education/Vocational qualification

Managerial qualification

Tools

Microsoft Excel

Job description

View all our vacancies across our hospitals in Sussex. Search, find and apply for a job with us today.

Main area: Cardiology

Grade: Band 5

Contract: Permanent

Hours: Full time - 37.5 hours per week (Monday to Friday office hours)

Job ref: 279-6879551-JAN25

Employer: University Hospitals Sussex NHS Foundation Trust

Employer type: NHS

Site: Worthing

Salary: £29,970 - £36,483 per annum

Salary period: Yearly

Closing: 05/02/2025 23:59

About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, ambition, and values that have embodied the NHS for over 70 years.

Our hard-working, talented, and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto, and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed.

Job overview

We are looking for a positive, pro-active, and professional person to join our team. If you have excellent interpersonal skills, are a good communicator, and have a strong desire to deliver outstanding support to our clinical teams, then this could be the role for you.

Based at Worthing with occasional travel to Chichester.

Main duties of the job

You will need to be able to communicate effectively with all staff members and have a background in staff management. This exciting and varied role includes close working with the clinical team and other support networks.

The Care Group Support Manager will report directly to the Operations Manager and work with the Care Group Support Manager at Chichester to provide efficient and organised administrative support to the teams across site. The role will involve a range of duties including administrative support of the waiting lists, clinics, and supporting administrative processes across Cardiac Investigations to be coordinated in order to deliver both governance and performance functions.

Detailed job description and main responsibilities

Main duties by factor:

• Communications and Relationship skills - (Factor 1)
• Develop networks and liaise with other hospital professional groups and outside agencies as required on behalf of the division.
• Actively support the OM in the escalation process by informing wards/departments and medical staff of the situation and by providing operational assistance to the general management team as requested.
• Respond to any general queries with varying levels of complexity from the teams and direct them to alternative information sources if appropriate.
• Provide close support for team member/s responsible for organising meetings and conferences.
• Respond to frequent enquiries from managers, stakeholders, professionals, and, less frequently, the general public, offering support and guidance including using written, verbal, and face-to-face communication.
• Manage and deal with complex, sensitive, confidential, and continuous information.
• Take accurate telephone messages, collect relevant information, and deal with difficult callers, including members of the media in a confident and friendly manner.
• Liaise with staff and managers over a range of issues.
• Provide diary management for the teams, including arranging meetings and booking appointments on request or based on precedent.
• Prepare agendas from previous minutes, collate documents, and meet deadlines once agreed.
• Take notes when required and distribute after approval. Provide other administrative support to a variety of meetings when required.
• Proof-read documents for spelling, punctuation, format, and grammar. Reformat documents as needed.

Person specification

Qualifications

• GCSE A-C grade (or equivalent) including English & Maths.
• Advanced/Higher Level Education/Vocational or Business and Administration qualification or equivalent experience.
• Knowledge & demonstrable experience of co-ordinating, supervising, or managing staff and processes in the acute or primary NHS setting.
• Knowledge and experience of Medical Terminology.
• Ability to deal with difficult/conflicting situations and resolve by defusing with flexibility and adaptability to challenging and changing situations.
• Experience of managing a complex and varied workload, reviewing and looking ahead to develop processes in line with current and future demands.
• Demonstrates behaviours and attitudes that support the Trust’s Vision of “We Care”.
• Managerial qualification or equivalent experience.
• Vocational or Business and Administration qualification.
• Medical Terminology qualification.
• Microsoft Excel qualification or equivalent.
• Validation Experience.
• HR Experience, Appraisal Training, Recruitment/Selection experience.
• Experience of managing staff rostering systems.

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles.
• Evidence of having undertaken own development to improve understanding of equalities issues.

Important information for applicants

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigration eligibility criteria.

Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest, we may close adverts earlier than specified.

UHSussex reserves the right to close the role early if we receive a high volume of applications.

Further Information

For help with the application process for non-medical vacancies only, please contact the Resourcing Team by Email: [e-mail]

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name: Michelle Gillespie

Job title: Operations Manager

Email address: [e-mail]

Telephone number: 07825 833817

To discuss this post please contact Michelle Gillespie.