Care Coordinators

Sussex Community NHS Foundation Trust; Haywards Heath; On-site; GBP 26,000 - 35,000; Full time

Job summary

A community health service provider in the United Kingdom is looking for enthusiastic Care Coordinators to provide excellent urgent community care. The role involves serving as the primary contact for patients and caregivers, processing referrals, and supporting service users in accessing necessary care. With a commitment to compassionate care, the organization offers flexible working arrangements and various employee support networks. Ideal candidates should have a full UK driving licence and exceptional communication skills.

Benefits

Flexible working options

Excellent training and development opportunities

Workplace nurseries

Qualifications

• You should have a full UK driving licence and access to a vehicle.
• Candidates must demonstrate the ability to communicate effectively with service users and their families.
• Experience in urgent care settings or community services is advantageous.

Responsibilities

• Serve as the point of contact for service users, families, and carers.
• Process referrals for reablement support and manage the patient pathway.
• Monitor, track, and report on progress within the referral system.

Skills

Communication skills

Ability to work independently

Team collaboration

Job description

It’s an exciting time for our Urgent Community Response (UCR) Service as we continue to build on our successful model. UCR services work with patients in their homes across Sussex communities to avoid hospital admissions and support those being discharged home. Our multidisciplinary teams work flexibly to provide a 7‑day service, 365 days a year, between 8am and 8pm. They deliver:

• A rapid response to people in the community who are experiencing acute episodes of ill-health.
• Acute reablement for up to 10 days, supporting people to achieve functional goals and work towards independence with activities of daily living.

We are looking for Care Coordinators to join us, so if you’re an enthusiastic and motivated individual looking to be part of a team providing excellent cutting‑edge urgent community care, we’d love to hear from you! Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role. Skilled Worker visa: going rates for eligible occupation codes - GOV.UK; Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK. In this role, you will be the point of contact for service users, their families, and carers when information on their crisis and short‑term care support is required. This will include enquiries about anticipated visits, providing updates, and listening to their concerns. A key element of your duties will be processing referrals for reablement support and making onward referrals via the appropriate pathway for the patient, using criteria guidelines and seeking advice from relevant team members when required. You will sign‑post these referrals to MDT members and other services as appropriate while monitoring, tracking, and reporting on progress within the patient pathway. This will involve escalating any issues or delays to the Operational Team Lead for appropriate action.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays. Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services. Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part‑time, flexi‑time, annualised hours, and flexi‑retirement
• Excellent training, development, and research opportunities
• Cost‑effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast

Our Values

Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence – guide everything we do.

You will need to be able to drive with a full UK licence and access to a vehicle due to the geographic area covered by the team. You will be required to work from/travel between two sites, as required, as the team operates from both Lewes & Haywards Heath office bases. Further information is available in the attached job description and person specification.