Care Coordinator: Roster, Care Plans & Team Development

Care Outlook Community; Greater London; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company issued mobile phone

Ongoing professional development

20 Days Holiday plus Bank Holidays

Expanding leading home care provider

Job summary

Care Outlook is expanding in London and the South East of England. We are recruiting a Care Coordinator to maintain and develop our extra care service Ensham House.

You will roster and template care calls, manage the care team, and ensure staff rosters meet service users’ needs. The role requires knowledge of CQC standards, experience with rostering on electronic systems, and flexibility to cover on-call duties.

Qualifications

• Knowledge of CQC standards and compliance (essential).
• Experience rostering care calls on an electronic system.
• Flexibility to cover on-call shifts (essential).
• Experience in Care Coordinating or 2+ years in Health & Social Care (preferred).
• NVQ Level 3 Health & Social Care (preferred).

Responsibilities

• Roster and template care calls using an electronic system.
• Direct management of the care team with supervision, appraisals and training.
• Create, manage and monitor customer care plans and staff rotas.
• Ensure care assessments and risk planning meet best practice and service user aspirations.
• Coordinate with Recruitment to ensure staffing levels.
• Provide care services during emergencies and arrange cover as needed.
• Ensure telephone contacts are managed professionally and courteously.
• Collaborate with the Branch Manager to address quality standards, complaints and feedback.
• Participate in paid on-call rota and support CQC compliance.

Skills

Rostering care calls on an electronic

CQC knowledge & compliance

On-call flexibility

Team management & supervision

Education

NVQ Level 3 Health & Social Care (preferred)

Job description

Care Outlook is expanding in London and the South East of England. We are recruiting a Care Coordinator to maintain and develop our extra care service Ensham House.

You will roster and template care calls, manage the care team, and ensure staff rosters meet service users’ needs. The role requires knowledge of CQC standards, experience with rostering on electronic systems, and flexibility to cover on-call duties.