Care Coordinator / Receptionist

NHS; Leeds; On-site; GBP 20,000 - 27,000; Full time

Job summary

Kippax Hall Surgery seeks a temporary Care Coordinator to cover maternity leave. The successful candidate will manage patient appointments, handle telephone inquiries, and perform administrative tasks in a busy medical practice. This full-time role involves around 37 hours weekly, offering experience in a dynamic healthcare environment.

Qualifications

• Experience in a reception/office environment is essential.
• Experience in a customer service environment is essential.
• Desirable: Experience of working in a GP practice.

Responsibilities

• Welcoming patients and handling telephone enquiries.
• Managing e-consults and emails.
• Diary and task management.

Skills

Computer skills

Friendly approach

Organisational skills

Ability to work under pressure

Coping with the unexpected

Job description

Job Summary

Kippax Hall Surgery is looking to recruit a temporary Care Coordinator to cover maternity leave. We are a busy General Medical Services practice that provides healthcare services to patients living in Kippax and the surrounding area.

The successful applicant will be easy going, able to work under pressure and have a friendly but professional approach to dealing with the public.

We are looking for about 37 hours per week between the hours of 08:00 to 18:00 Monday to Friday.

Main duties of the job

Duties include, taking telephone calls, booking appointments, signposting patients, preparing repeat prescriptions, dealing with patient queries, and administrative support.

About Us

We are a small and friendly practice located on the outskirts of Leeds.

Our team consists of 4 GP's, a nursing team of 6 made up of Practice Nurses and Healthcare Assistants, a reception team of 5 Care Coordinators and 5 Administrators. We also have a Practice Manager and Assistant Practice Manager.

Details

Date posted

03 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

A1072-25-0003

Job locations

54 High Street

Kippax

Leeds

LS25 7AB

Job Description

Job responsibilities

Welcoming patients and dealing with telephone enquiries

Managing e consults and e mails

Management of Patient Registration

Appointment management

Deal with Incoming paperwork / communications

Administration of outgoing communications/samples

Diary management

Task management

Preparing Repeat Prescriptions

General office duties

Job Description

Job responsibilities

Welcoming patients and dealing with telephone enquiries

Managing e consults and e mails

Management of Patient Registration

Appointment management

Deal with Incoming paperwork / communications

Administration of outgoing communications/samples

Diary management

Task management

Preparing Repeat Prescriptions

General office duties

Person Specification

Skills

Essential

• Computer skills
• Friendly but professional approach to dealing with the public
• Excellent organisational skills and ability to prioritise work
• Able to work under pressure
• Capable of coping with the unexpected
  
  

Experience

Essential

• Experience of working in a reception / office environment
• Experience of working in a customer service environment
  
  

Desirable

• Experience of working in a GP practice
  
  

Person Specification

Essential

• Experience of working in a reception / office environment
• Experience of working in a customer service environment
  
  

Desirable

• Experience of working in a GP practice
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kippax Hall Surgery

Address

54 High Street

Kippax

Leeds

LS25 7AB

Employer's website

https://kippaxhallsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Kippax Hall Surgery

Address

54 High Street

Kippax

Leeds

LS25 7AB

Employer's website

https://kippaxhallsurgery.co.uk/ (Opens in a new tab)