Care Coordinator Prescription Clerk

Severnvale PCN; West of England; On-site; GBP 21,000 - 29,000; Full time

Job summary

Severnvale PCN is seeking a Care Coordinator to support patients with medication management and long-term condition monitoring. You will liaise with GP practices, pharmacists, care homes and the PCN Pharmacy Team to ensure safe, effective prescribing and high-quality patient information.

The role offers 37.5 hours per week, with a fixed 9:30-5:30 schedule and full training provided. You will work within the Severnvale PCN to reduce medicines waste and improve patient outcomes.

Qualifications

• GCSE English and Maths at grade C or equivalent.
• NVQ Level 2 or 3 in Health and Social Care.
• IT literate and able to use MS Office applications.

Responsibilities

• Process repeat prescriptions daily in line with protocols and SOPs.
• Handle prescription queries from patients, carers, GP practices, and staff.
• House-keep repeat medication: reconciliation, synchronisation, removing old meds.

Skills

EMISWeb IT skills

Teamwork

Under pressure

Health & social care knowledge

Education

GCSE English & Maths

NVQ Health & Social Care

Tools

MS Office

EMISWeb

Job description

The care coordinatorwill be part of the Severnvale Primary Care Network (PCN). The role will involve coordinating with thework of healthcare professionals and non-clinical staff involved in the care ofpatients. The post holder will contribute to tackling inequalities in healthand social care particularly regarding individuals with long-term conditionsincluding supporting the delivery of safe, effective and efficient systems forrepeat prescribing, medicines optimisation plus reducing medicines waste andmaximising patient outcomes. The Care CoordinatorPrescription Clerk will work to support patients medication management in care homes pluspatients who are assessed to require medication compliance aids.

We are looking to recruit 1 member of staff to work the following hours

37.5 hours per a week.

9:30-5:30 (30 minute break)

Full training will be provided.

Main duties of the job

• To process repeat prescriptions on a daily basisensuring compliance with the Prescription Hub protocols and standard operatingprocedures. All in an acceptable timeframe.
• To deal with prescription queries from patients,carers, GP practice staff, community pharmacy staff, appliance suppliers, carehome staff and healthcare professionals.
• Perform good house-keeping of repeat medication, e.g.medication reconciliation, medication synchronisation, removal of oldmedication as guided by the pharmacy technicians/pharmacists.
• Effectively liaise with externalservices, i.e. Community Pharmacies
• Providing patients with high quality,easy to understand information to assist them in making choices about theircare and assisting with queries around medication with support of the PCNPharmacy Team.
• Proactively identifying patients throughadmissions and discharge data
• Creating and maintaining accurate andrelevant records, including in patient medical records and communicate progressor issues with managerial or clinical staff as appropriate
• To provide excellent customer care,demonstrating empathy, patience, and a holistic approach to patient care, withcommitment to follow-through care plans and build effective workingrelationships
• Coordinating the monitoring of patientslong‑term conditions where appropriate

About us

Severnvale PCN (Primary Care Network) comprises four GP practices in South Gloucestershire delivering services to a population of circa 34,000 patients which includes 8 care homes. We are an enthusiastic, dynamic, and friendly PCN who constantly strive to improve patient pathways and health care outcomes.

The PCN team includes a Clinical Director, a PCN Manager, a Community Frailty Practitioner, a Care Coordinator, 4 Clinical Pharmacists, , 7 Care Coordinator Prescription Clerks, 2 dedicated Social Prescribing Link Workers and First Contact Physiotherapists

Job responsibilities

We are looking to recruit 1 member of staff to work the following hours

9:30-5:30 (30 minute break)

PrimaryDuties & Areas of Responsibility

To process repeat prescriptions on a daily basisensuring compliance with the Prescription Hub protocols and standard operatingprocedures. All in an acceptable timeframe.

To deal with prescription queries from patients,carers, GP practice staff, community pharmacy staff, appliance suppliers, carehome staff and healthcare professionals.

Perform good house-keeping of repeat medication, e.g.medication reconciliation, medication synchronisation, removal of oldmedication as guided by the pharmacy technicians/pharmacists.

Effectively liaise with externalservices, i.e. Community Pharmacies

Providing patients with high quality,easy to understand information to assist them in making choices about theircare and assisting with queries around medication with support of the PCNPharmacy Team.

Proactively identifying patients throughadmissions and discharge data

Workingwith patients, their families or carers and the Multi-Disciplinary Team (MDT),to capture patient needs and wishes, support the development of Personalised CareSupport Plans (PCSP) for each patient and help identify and highlightmedication compliance and concordance issues.

Attend and contribute to MDT as required(e.g., care home residents).

Creating and maintaining accurate andrelevant records, including in patient medical records and communicate progressor issues with managerial or clinical staff as appropriate

Working closely with GP practices andPCN healthcare staff to identify and work with a cohort of people to supporttheir personalised care requirements

To provide excellent customer care,demonstrating empathy, patience, and a holistic approach to patient care, withcommitment to follow-through care plans and build effective workingrelationships

Coordinating the monitoring of patientslong‑term conditions where appropriate

Work with patients to understand their levelofknowledge, skills and confidence when engaging with their health, wellbeing andprescribing needs

To support in the delivery of Qualityand Outcomes Framework, enhanced services and other service requirements onbehalf of the PCN

To contribute to public health campaigns(e.g. flu and Covid vaccination clinics)

To understand the common need andsafeguarding issues of vulnerable patient groups, including the elderly;housebound and those with long term conditions including physical and mentaldisabilities

To undertake all mandatory training andinduction programmes

To attend a formal appraisal with yourmanager at least every 12 months. Onceperformance/training objectives have been set, progress will be reviewed on aregular basis so that new objectives can be agreed.

To work weekends as and when required

Person Specification

Skills & Knowledge

• Knowledge of local health and social care services and providers
• Proven track record of team-working
• Able to work under pressure.
• An understanding of health promotion issues and current locality initiatives
• IT skills with EMISWeb clinical system.
• Ability to respond to change and adapt accordingly

Other

• IT literate (MS office applications)
• Work with people from a wide variety of cultures and backgrounds and people with disabilities and learning difficulties

Qualifications

• Minimum of English and Maths GCSE C or equivalent
• -Core Skills
• -Shared Decision Making
• -Personalised Care and Support Planning
• (The above training can be completed once role is started as part of all mandatory training)
• NVQ Level 2 or 3 in Health and Social Care

Experience

• Experience of customer/patient contact and ability to use initiative and work independently prioritising workload and managing deadlines
• Experience in a Practice or health and social care role or a pharmacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.