Care Coordinator

Weavers Medical; Kettering; Hybrid; GBP 18,000 - 26,000; Part time

Job summary

Weavers Medical in Kettering is seeking an administrator to join the Care Coordinator team, providing a single point of contact for care homes and coordinating non-urgent requests using NHS.net email and Microsoft Teams.

The role focuses on maintaining patient electronic records, updating advanced care plans with ARDENs templates, and liaising with GPs, pharmacists and community teams. The post offers flexible hours with some home working.

Qualifications

• Proven accuracy and attention to detail in clerical work.
• Ability to manage own workload and use initiative.
• Computer literate with familiarity of Microsoft Teams.
• Experience handling NHS.net email and patient records.
• Flexible to work 25–30 hours per week.

Responsibilities

• Provide a single point of contact for all Kettering care homes for non-urgent requests via dedicated phone line and NHS.net email.
• Proactively contact care homes at least weekly to discuss patient concerns.
• Route non-urgent requests and patient concerns to the appropriate service or clinician.
• Contribute to the creation and maintenance of advanced care plans.
• Update patient information using ARDENs templates and read codes.
• Support alignment of care homes to practices and liaise with clinical pharmacist.
• Maintain and update records of patients admitted to secondary care.
• Coordinate MDTs with the practice GP and community teams.
• Attend team meetings and perform other admin tasks as required.

Skills

Computer literate

Attention to detail

Organising workload

Multi-tasking

Teamwork

Education

GCSE Maths & English

Medical Terminology / clinical background

Tools

Microsoft Teams

NHS.net email

Job description

We have an exciting opportunity to join our administrative team . The job involves working as part of a team to provide administrative support to help coordinate the care for house bound patients and patients resident in care homes.

You will also contribute towards the creation and maintenance of the care plans. The successful applicant will be computer literate and be able to demonstrate accuracy and attention to detail in their work. The successful candidate must be able to use their initiative and organise their own workload. Multi tasking will be a key part of this role.

Working Hours are

Monday 08:30-15:30

Tuesday 08:30-15:30

Thursday 08:30-15:30

Friday08:30-15:30

Thehours can also be condensed in to a 4 day working week if preferred

28.75 hours per week M-F

Main duties of the job

1.Working as part of the Care Coordinator team to provide a single point of contact for all the Kettering Care homes for all non-urgent requests: dedicated phone line, nhs.net email address, Microsoft Teams.

2.Proactively contact all the care homes at least weekly to discuss patient related concerns.

3.Navigate the non-urgent requests and the patient related concerns to the most appropriate service or clinician.

4.Contribute towards the creation and maintenance of the advanced care plans.

5.Ensure all information about the patient is updated using appropriate ARDENs templates and associated read codes.

6.Support alignment of care home to practices, including registration, updating care plans and liaising with clinical pharmacist to ensure medications are updated.

7.Maintain and update records of all patients in care homes who have been admitted to secondary care

8.Coordinate MDTs with the practice GP and community teams.

About us

Weavers Medical is a large GP practice looking after 19,300 patients. We have a team of 18 GPs and a nursing/HC team of 14.

The care coordinator team will help to coordinate the care of housebound and frail patients across 4 practices within the Red Kite Primary Care Network (PCN).

Working from home may sometimes be required.

Job responsibilities

WEAVERS MEDICAL

Job Description

Responsibleto: Practice Manager

Location: WeaversMedical

Hours: 25-30hpw

MainPurpose:

• Toprovide coordinated care for all patients resident in care homes.
• To maintain patientelectronic records for clerical reasons, the Quality and OutcomesFramework and for medical care. Therecords must be accurate and contemporaneous.

Key Tasks

Working as partof the Care Coordinator team to provide a single point of contact for all theKettering Care homes for all non-urgent requests: dedicated phone line, nhs.netemail address, Microsoft Teams.

Proactively contact all the care homes atleast weekly to discuss patient related concerns.

Navigate the non-urgent requests and thepatient related concerns to the most appropriate service or clinician

Contribute towards the creation andmaintenance of the advanced care plans (including when appropriate frailtyscore, GSF level, date of last SMR, etc).

Ensure allinformation about the patient is updated using appropriate ARDENs templatesand associated read codes.

Support alignment of care home topractices, including registration, updating care plans and liaising withclinical pharmacist to ensure medications are updated.

Maintain and update records of all patientsin care homes who have been admitted to secondary care (date admissiondischarge, reason for admission, post discharge contact.

Coordinate MDTs with the practice GP andcommunity teams.

Manage andprioritise workload on a daily basis and dealing with the competing demands ofthe care coordinator role.

OtherAdmin tasks

• Attend regular team meetings.
• Take part in any training as required fromtime to time.
• Work to the schedule as set by the linemanager and report any backlogs of work.
• Any other duties considered relevant to thepost.

Health & Safety & Fire Safety

• Thepost holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the Practice Health & SafetyPolicy.
• Thepost holder will adhere to the Prospect House Fire Strategy.

Equality and Diversity

The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:

• Respectingthe privacy, dignity, needs and beliefs of patients, carers andcolleagues.
• Behavingin a manner which is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any trainingprogramme implemented by the Practice as part of this employment, such trainingto include:

• Participationin an annual individual performance review, including responsibility formaintaining a record of own personal and/or professional development.
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork.

Communication

The post-holder should recognise the importance ofeffective communication within the team and will strive to:

• Communicativeeffectively with other team members.
• Communicateeffectively with patients and carers.
• Recognisepeoples needs for alternative methods of communication and respondaccordingly.

Person Specification

Experience

• Task orientated
• Accuracy in all work
• Experience of inputting data onto a computer system

Innate Abilities

• Logical
• Ability to learn new skills quickly
• Ability to "up the pace" when necessary
• To recognise workload priorities and communicate any problems to the supervisor
• Ability to question correctly

Motivation

• Desire to learn new skills
• To work with minimal supervision
• To work to deadlines
• Ability to work in a team
• Experience of organising own work to achieve best outcome
• Understands the need for confidentiality
• Caring
• Flexible and adaptable

Physical make up

• Smart and professional
• Ability to use VDU and telephone with headset throughout she shift

Other

• Able to travel to/from work for the hours required.
• Flexible over hours on an occasional basis.

Qualifications

• Acceptable basic GCSE's (C or above in Maths and English GCSE or equivalent)
• Good English written and spoken
• Computer Literate
• Medical Terminology & or clinical background
• Microsoft office including e mail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.