Care Coordinator – Domiciliary Care Service

Midland Mencap; Birmingham; On-site; Full time

Job summary

A leading company in the care sector is seeking a Care Coordinator for their Domiciliary Care Service in Birmingham. The ideal candidate will have a passion for supporting individuals with learning disabilities, possess strong communication and problem-solving skills, and have at least 2 years of relevant experience. This role involves managing care teams, ensuring quality service delivery, and maintaining compliance with care standards.

Qualifications

• Minimum 2 years experience working with people with Learning Disabilities.
• Experience in mentoring and supervising staff is desirable.
• Knowledge of social care sector and CQC standards.

Responsibilities

• Provide line management support to care teams.
• Ensure outstanding care for adults with learning disabilities.
• Monitor staff performance and maintain care standards.

Skills

Communication

Problem Solving

Leadership

Organisation

IT Literacy

Education

Diploma/ NVQ Care Level 3+

Job description

Job Title: Care Coordinator – Domiciliary Care Service

Salary: £15.62 per hour

Employment Status: Twelve-Month Post – 37 Hours Per Week.

Responsible To: Registered Care Manager / Deputy Care Manager

Location: Birmingham (Head Office: Woodgate Valley)

Who We Look For

Are you a warm, personable, and caring individual who can empower and support people with a learning disability?

Do you have passion for what you do, a strong communicator and have excellent problem-solving skills?

Midland Mencap is looking to recruit a Care Coordinator to manage and mentor frontline colleagues who provide care & support to adults with learning disabilities in Birmingham.

We place a high value upon integrity, ethical standards, and a commitment to excellence.

Midland Mencap’s Domiciliary Care Service is constantly innovating in our pursuit of delivering the best life outcomes for everyone we support. To achieve these goals, we need individuals who are prepared to drive progress and interact confidently with staff, citizens, families, and professionals.

We seek applications from candidates who thrive in a fast-paced environment and who can bring their skills, creativity, and care experience to a role where no two days are the same.

What Does A Coordinator Do?

Care Coordinators are responsible for providing line management support to our dispersed care teams. You’ll have oversight for the quality of service provided by staff, rota management, reviews, care plans, risk assessments and supervisions.

This post requires you to ensure that we provide outstanding care to adults with a learning disability within their home environment, and that they remain an active part of the local community.

You will monitor frontline staff performance, work closely with health/social care professionals, and ensure that care we deliver meets CQC standards and Midland Mencap’s policies.

This role requires a high degree of organisation. You will be responsible for completing reviews, care planning, conducting risk assessments and carrying out regular visits to homes and projects. This will include attending multi-disciplinary meetings, liaising directly with families, and ensuring citizens are on the correct benefits.

The ideal candidate will work in a person-centred way and enable individuals to exercise choice and control over their own lives to maximise independence.

This role involves lots of problem solving in order that we make things possible for the citizens we support.

There’s a need to be responsible, confident, and tactful in how you approach tasks and the variety of citizens, families, and professionals you will encounter in the course of your duties.

With the support of experienced Care Managers, you’ll need to be able to work on your own initiative, be comfortable lone working and able to maintain comprehensive digital records.

Experience

Essential

• A minimum of 2 years experience working with people with Learning Disabilities.

Desirable

• Experience working within a community care setting.

• Experience of mentoring, supporting and supervising staff.

• Knowledge of the social care sector, NHS services & CQC.

Skills, Abilities & Attributes

Essential

• Ability to plan and allocate care staff and team rotas.

• Ability to support, motivate and lead a team towards set objectives.

• Ability to demonstrate initiative and decision-making calls.

• Ability to maintain and uphold all policies and procedures.

• Ability to interview and select potential frontline staff.

• Ability to oversee and/or carry out staff induction training.

• Ability to communicate effectively with colleagues, citizens, carers, professionals, and other agencies.

• Ability to establish and maintain effective working relationships.

• Well organised, with good literacy and numeracy skills.

• Willing to work flexibly for the benefit of citizens.

• Ability to support & supervise staff individually and within teams.

• A keen eye for detail and a passion for high standards.

• Strong IT literacy, with the ability monitor and maintain staff & citizen records via a digital case management system.

• Demonstrate an understanding of confidentiality & GDPR.

• Willing to take part in an On-Call rota.

• Car driver with valid license (Note: Business Insurance Cover required.

Training & Qualifications

Essential

• Diploma/ NVQ Care Level 3+ or willing to undergo training to achieve this.

When Applying for this job role please complete the 2 forms below and attach them to your email when you apply:

Word Document Format:
Application Form Word
Equal Opportunities Monitoring Word

PDF Format:
Applications Form PDF
Equal Opportunities Monitoring PDF

Closing Date: Thursday 22^nd of May 2025.