Customer Care Coordinator

TH Recruit; Birmingham; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading company in the house building industry is seeking a Senior Customer Care Coordinator in Birmingham. The role demands strong communication, organizational skills, and a customer-focused mindset. Responsibilities include managing customer interactions and ensuring satisfaction through effective problem-solving. Ideal candidates will have experience in customer service and knowledge of the housebuilding process.

Qualifications

• Experience in customer service roles.
• Understanding of new-build construction processes.

Responsibilities

• Manage customer expectations and explain technical issues.
• Resolve complaints and maintain records of customer issues.

Skills

Communication

Problem-Solving

Organisational Skills

Attention to Detail

Tools

Microsoft Office

CRM Systems

Job description

This range is provided by TH Recruit. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from TH Recruit

Recruitment Specialist within the House build Industry

TH Recruit have the privilege of working with on of the UKs leading developers. Our client are proud of their product, in terms of design, quality and delivery and now they are looking to recruit an experienced Senior/ Customer Care Coordinator to join their friendly and professional team.

The key attributes and responsibilities are below

• Clear, professional, and empathetic communication (written and verbal)
• Ability to manage expectations and explain technical issues to non-specialists

2. Customer-Focused Mindset

• Ability to remain calm, courteous, and solution-oriented under pressure

3. Organisational and Administrative Strength

• Strong time management and multitasking abilities
• Keeping accurate records of customer issues, appointments, and resolutions
• Managing schedules for tradespeople, contractors, and inspections

4. Problem-Solving Skills

• Ability to resolve issues quickly and efficiently, often acting as a liaison between customers and contractors
• Proactive approach to identifying recurring issues and suggesting process improvements

5. Knowledge of Housebuilding Process

• Understanding of new-build construction, snagging, NHBC/LABC warranty standards, and common post-completion issues
• Awareness of health and safety practices on-site
• Comfortable using CRM systems, Microsoft Office (particularly Outlook, Word, Excel), and bespoke property management software
• Ability to maintain and update databases and systems efficiently

7. Team Player

• Works collaboratively with site teams, contractors, and internal departments (sales, construction, warranty, etc.)
• Supports a positive team culture focused on customer satisfaction

8. Attention to Detail

• Accurate data entry and tracking of issues
• Following up to ensure resolutions meet quality standards

9. Resilience and Patience

• Able to handle complaints and frustrated customers professionally
• Maintains a calm demeanour in high-pressure situations

Salary will be reflective of your experience.

Should you wish to be considered for this exciting opportunity, please send your CV to Katie Lewis at [e-mail].

Taylor Herrick Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at www.threcruit.co.uk

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  Staffing and Recruiting

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