Care Coordinator Administrator

NHS; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in York and North Yorkshire is seeking a motivated Care Coordinator Administrator to support patient services. This role involves contacting patients, managing records, and providing administrative support in a primary care environment. The ideal candidate will possess strong communication and IT skills, and have experience in a customer-facing role. Join a dynamic team committed to enhancing patient outcomes.

Qualifications

• Previous experience in telephone communication and customer patient interaction.
• Experience of working in primary care.

Responsibilities

• Contacting patients to increase uptake in various clinical areas.
• Producing reports for recalls and booking appointments.
• Supporting admin and coding of patient records during clinics.
• Accessing external websites to arrange appointments.
• Coding patient records.
• Issuing letters and text messages via ACCURX.
• Booking telephone appointments for various clinics.
• Preparing folders for newly registered patients.

Skills

Excellent communication skills - written and oral

Clear, polite telephone manner

Effective time management

Planning & Organising skills

Ability to work as a team member and autonomously

Good interpersonal skills

Competent in the use of Office and Outlook

Job description

The Care Coordinator Administrator role is a critical andevolving position essential to supporting the practice in enhancing our patientservices.

This exciting opportunity offers the chance to work closelywith GPs and practice teams, providing call-handling and administrative supportacross a variety of activities within this vital role.

The interviews will be held 22/10/2025

Main duties of the job

This role is pivotal in ensuring seasonal targets are met bydirectly contacting patients via phone or AccuRx messaging.

The post holder will possess excellent communication and ITskills and will be responsible for running reports, contacting patients, andsupporting the practice in achieving its targets.

About us

York City PCN is delighted to offer a great opportunity fora highly motivated Care Coordinator Administrator who wishes to join anexceptional primary care environment.

York City Primary Care Network (PCN) are two innovative GPpractices Jorvik Gillygate and Dalton Terrace which are both situated withinthe York ring road

Our fantastic clinical team includes GPs, ACPs, Pharmacists,Physician Associates, Nurses, HCAs and Social Prescribes.

Job responsibilities

Contacting patients to increase uptake in various clinicalareas to improve patient outcomes.

Production of reports for recalls and to book appointmentsfor flu/covid and annual reviews.

Support with the admin and coding of patient records duringflu/covid clinics.

Access external websites to arrange cervical smearappointments issuing disclaimers where required.

Code patient records for example, housebound patients,people who decline vaccines.

Issuing letters and texts message via ACCURX.

Book telephone appointments and inviting patients forvarious clinics including but not limited to baby immunisations, BloodPressure, cervical smear clinics, shingles, RSV.

Patient deductions and preparing folders for Newlyregistered patients.

Demonstrate a flexible attitude and be prepared to carry outother duties as may be reasonably required from time to time within the generalcharacter of the post or the level of responsibility of the role, ensuring thatwork is delivered in a timely and effective manner.

Person Specification

Knowledge and skills

• Excellent communication skills - written and oral
• Clear, polite telephone manner
• Effective time management with good Planning & Organising skills
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Competent in the use of Office and Outlook

Experience

• Previous experience in telephone communication and customer patient interaction
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.