Care Coordinator (Administrator)

HCRG Care Group; Preston; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Group pension

Free tea/coffee/milk

Discounts via My Reward Hub

Early wage access

Wellbeing resources

Learning & development opportunities

Open, supportive culture

Job summary

HCRG Care Group in Lancashire is seeking a compassionate Care Coordinator (Administrator) to join our Care Coordination Hub. You’ll respond to calls and emails, signpost referrals, and help families access the right care promptly.

The role is based between Preston and Burnley, requires good IT skills, and a willingness to travel across hubs. You’ll work with clinical teams to schedule routine appointments and support multi‑agency teams to ensure smooth care coordination.

Qualifications

• Excellent communication and customer service skills.
• Calm and supportive when handling high volumes of calls or complex queries.
• Highly organised with strong attention to detail.
• Enjoys a busy, fast-paced team environment.
• Confident using IT systems and keen to learn new processes.
• Willing to travel across Lancashire to support other hubs when required (UK Driving Licence essential).
• Experience in healthcare or coordination roles is desirable but not essential.

Responsibilities

• Provide a friendly, efficient and professional response to all incoming calls and emails into the Care Coordination Hub.
• Filter, prioritise and direct queries to the correct teams.
• Support clinical teams by booking and scheduling routine clinic appointments.
• Ensure referrals and enquiries are signposted promptly within required timescales.
• Work collaboratively with colleagues across the service to ensure smooth coordination of care.

Skills

Communication

Customer service

Organisation

Travel flexibility

IT systems proficiency

Healthcare coordination

Job description

Make a real difference to families and young people in Lancashire HCRG Care Group is looking for a compassionate, organised and customer‑focused Care Coordinator (Administrator) to join our Care Coordination Hub. This is a fantastic opportunity to be part of a supportive team helping children, young people and families access the right care at the right time.

What you’ll do

• Provide a friendly, efficient and professional response to all incoming telephone calls and emails into the Care Coordination Hub.
• Filter, prioritise and direct queries to the correct Lancashire Healthy Young People & Family Services teams.
• Support clinical teams by booking and scheduling routine clinic appointments in line with service rules and protocols.
• Ensure referrals and enquiries are signposted promptly to the appropriate services within required timescales.
• Work collaboratively with colleagues across the service to ensure smooth and effective coordination of care.

What we're looking for

• Have excellent communication and customer service skills.
• Can remain calm and supportive when managing a high volume of calls or complex queries.
• Are highly organised with strong attention to detail.
• Enjoy working in a busy, fast‑paced team environment.
• Are confident using IT systems and eager to learn new processes.
• Are willing and able to travel across Lancashire to support other hubs if and when required (Valid UK Driving Licence essential).
• Experience in healthcare or coordination roles is desirable but not essential – your people skills and proactive approach matter most.
• This role is based between Preston and Burnley so ability and willingness to travel across both hubs is essential.

Why join HCRG Care Group?

• Be part of an organisation committed to improving lives and outcomes for families.
• Work with friendly, flexible and supportive colleagues.
• Access development opportunities and training to help your career grow.
• Enjoy employee benefits that support your wellbeing and work–life balance.

Package Description

• A salary of £24,853 with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates.
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well as career coaching and counselling.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise.
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.