Care Coordinator

Prestige Nursing & Care; Scotland; On-site; GBP 24,000; Full time

Job summary

A leading care provider in Scotland is seeking a passionate Care Coordinator in Angus to support the Branch Manager and ensure quality care service delivery. This full-time role offers a structured environment with potential for career growth, requiring excellent organisational skills and a proactive approach to relationship management.

Benefits

28 days annual leave increasing yearly

Employee assistance programme

Flexible working culture

Cycle to Work scheme

Long Service Awards

Qualifications

• Confident in promoting the branch.
• Excellent organisational skills.
• Ability to manage change.

Responsibilities

• Achieve member utilisation targets.
• Assess branch performance against targets.
• Identify business growth opportunities.

Skills

Organisational skills

Self-motivated

Proactive relationship-building

Attention to detail

Job description

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Job Title: Care Coordinator
Location: Angus Salary: £23,100pa
Hours: Full time hours, Monday to Friday – 9am to 5pm with flexibility (plus on-call expectations)

People are at the very heart of Prestige, and we want to make life better for them. As a Care Coordinator, you’ll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

We are looking for a dynamic Care Coordinator with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our Angus team.

You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.

As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

The role of Care Coordinator is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

The success of this role will be measured by:

• Member utilisation targets are achieved
• Effective shift rostering including forward planning resulting in all clients having suitably allocated carers
• Identifying business growth opportunities
• Forming strong relationships with the Carers
• Business KPI’s met

Responsibilities:

• Member utilisation targets are met
• To assess branch performance against weekly and monthly targets
• Identify trends to predict future requirements
• Maintain agreed schedules within agreed targets
• Maintain accurate records
• Identify absence trends and concerns
• Drive improved satisfaction levels and rates
• Maintaining great relationships with existing clients and carers
• Maintain effective relationships with Branch Manager in resolving schedule conflicts
• Identify new business opportunities
• Ensure the effective placement of staff to meet client needs
• Prepare ad hoc reports as and when required
• On call duties as arranged locally
• The role is branch based but may require some travel to other branches/sites to meet the needs of the business.

General Responsibilities:

• Support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Skills and qualifications we’re looking for:

• Confident in promoting the branch
• Self-motivated
• A passion for managing and driving excellence
• Excellent organisational skills
• Understands target setting and performance
• The role requires a pro-active response to building key relationships
• An eye for detail is essential as is knowledge of current market conditions and trends
• Ability to manage change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care values

What we offer:

• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch colleagues
• Long Service Awards
• Employee assistance programme (EAP) – confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits – designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.