Care Coordinator

NHS; London; On-site; GBP 15,000; Full time

Job summary

The NHS is hiring a Care Coordinator to support a GP practice in ensuring patients receive timely care. This role requires coordination with healthcare professionals, managing patient care plans, and providing administrative support to enhance patient care quality.

Qualifications

• Experience in healthcare settings, preferably within the NHS.
• Proficiency in IT systems including EMIS Web.
• Understanding of patient confidentiality.

Responsibilities

• Coordinate patient appointments, referrals, and follow-ups.
• Maintain patient lists and records accurately.
• Support health promotion activities.

Skills

Organisational skills

Communication skills

Interpersonal skills

Time management skills

Education

Relevant degree or training

Tools

Electronic health records

Job description

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Job Summary

We are seeking a highly motivated and organised individual to join our team as a Care Coordinator. The Care Coordinator will play a key role in supporting our GP practice by ensuring that patients receive the right care at the right time. This role involves working closely with GPs, nurses, and other healthcare professionals to manage patient care plans, coordinate services and patient liaison, run and maintain patient searches and lists, and provide administrative support. Due to the demands and responsibilities of the role, the practice does not offer hybrid working at present.

Job Summary

We are seeking a highly motivated and organised individual to join our team as a Care Coordinator. The Care Coordinator will play a key role in supporting our GP practice by ensuring that patients receive the right care at the right time. This role involves working closely with GPs, nurses, and other healthcare professionals to manage patient care plans, coordinate services and patient liaison, run and maintain patient searches and lists, and provide administrative support. Due to the demands and responsibilities of the role, the practice does not offer hybrid working at present.

Main duties of the job

• Patient Coordination: Act as a point of contact for patients, providing information and support throughout their care journey. Coordinate patient appointments, referrals, and follow-ups.
• Care Planning: Work with the healthcare team to develop and manage personalised care plans for patients, particularly those with complex needs or long-term conditions.
• Multi-disciplinary Team (MDT) Meetings: Organise and attend MDT meetings as necessary, ensuring all relevant information is available and actions are followed up.
• Administrative Support: Provide administrative support to the clinical team, including maintaining patient records, updating care plans, and managing correspondence. Focus will be on running and maintaining patient searches and lists in order to help the practice meet clinical targets. Calling and recalling patients will be key. Additional administrative duties may be required as dictated by the needs of the Health Centre.
• Patient Advocacy: Advocate for patients, ensuring their needs and preferences are understood and respected. Facilitate communication between patients, families, and healthcare providers.
• Data Management: Maintain accurate and up-to-date patient information in the practices electronic health records system. Generate reports and analyse data to support quality improvement initiatives.
• Health Promotion: Support health promotion activities and campaigns within the practice and community, helping patients to access resources and information.
  
  

About Us

We are a friendly and modern Health Centre providing comprehensive primary care services to over 19,000 patients from diverse cultural backgrounds on two sites.

The Health Centre is committed to building a team to deliver high quality services.

Details

Date posted

12 June 2025

Pay scheme

Other

Salary

£14.50 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

A3026-25-0003

Job locations

26 Palmers Road

London

E2 0FA

Job Description

Job responsibilities

Maintaining Patient Lists: Maintain and update patient lists, ensuring accuracy. This includes managing lists for specific conditions, screening programmes, and vaccination schedules, among others. Ensure lists are used effectively to support patient recall and monitoring.

Calling and Recalling Patients: Contact patients to arrange appointments, follow-ups, and recalls for screening and vaccinations and other conditions. Ensure that patients are aware of their appointments and the importance of attending. Manage recall systems to ensure timely follow-up and intervention.

Care Planning: Collaborate with the healthcare team to develop and manage personalised care plans for patients, particularly those with complex needs or long-term conditions. Ensure that care plans are regularly reviewed and updated in response to patients' changing needs.

Patient Coordination: Act as a primary point of contact for patients, providing comprehensive information and support throughout their care journey. Coordinate patient appointments, referrals, and follow-ups, ensuring seamless communication between different services and departments.

Multi-disciplinary Team (MDT) Meetings: Organise and attend MDT meetings as needed, ensuring all relevant information is available and actions are documented and followed up. Facilitate communication between team members to ensure cohesive and integrated care.

Administrative Support: Provide comprehensive administrative support to the clinical team, including maintaining patient records, updating care plans, and managing correspondence. Ensure that all patient information is accurately recorded and confidentially maintained.

Patient Advocacy: Advocate for patients, ensuring their needs and preferences are understood and respected. Facilitate communication between patients, families, and healthcare providers to enhance patient care and satisfaction.

Data Management: Maintain accurate and up-to-date patient information in the practices electronic health records system. Generate reports and analyse data to support quality improvement initiatives. Ensure data is used effectively to monitor and improve patient care.

Health Promotion: Support health promotion activities and campaigns within the practice and community, helping patients to access resources and information. Encourage patients to engage in preventative health measures and self-management strategies.

Patient Liaison: Act as a liaison between patients and the healthcare team, ensuring clear and effective communication. Address patient queries and concerns promptly and professionally. Provide patients with information about their care and available services.

Job Description

Job responsibilities

Maintaining Patient Lists: Maintain and update patient lists, ensuring accuracy. This includes managing lists for specific conditions, screening programmes, and vaccination schedules, among others. Ensure lists are used effectively to support patient recall and monitoring.

Calling and Recalling Patients: Contact patients to arrange appointments, follow-ups, and recalls for screening and vaccinations and other conditions. Ensure that patients are aware of their appointments and the importance of attending. Manage recall systems to ensure timely follow-up and intervention.

Care Planning: Collaborate with the healthcare team to develop and manage personalised care plans for patients, particularly those with complex needs or long-term conditions. Ensure that care plans are regularly reviewed and updated in response to patients' changing needs.

Patient Coordination: Act as a primary point of contact for patients, providing comprehensive information and support throughout their care journey. Coordinate patient appointments, referrals, and follow-ups, ensuring seamless communication between different services and departments.

Multi-disciplinary Team (MDT) Meetings: Organise and attend MDT meetings as needed, ensuring all relevant information is available and actions are documented and followed up. Facilitate communication between team members to ensure cohesive and integrated care.

Administrative Support: Provide comprehensive administrative support to the clinical team, including maintaining patient records, updating care plans, and managing correspondence. Ensure that all patient information is accurately recorded and confidentially maintained.

Patient Advocacy: Advocate for patients, ensuring their needs and preferences are understood and respected. Facilitate communication between patients, families, and healthcare providers to enhance patient care and satisfaction.

Data Management: Maintain accurate and up-to-date patient information in the practices electronic health records system. Generate reports and analyse data to support quality improvement initiatives. Ensure data is used effectively to monitor and improve patient care.

Health Promotion: Support health promotion activities and campaigns within the practice and community, helping patients to access resources and information. Encourage patients to engage in preventative health measures and self-management strategies.

Patient Liaison: Act as a liaison between patients and the healthcare team, ensuring clear and effective communication. Address patient queries and concerns promptly and professionally. Provide patients with information about their care and available services.

Person Specification

Experience

Essential

• Experience working in a healthcare setting, preferably within the NHS.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using electronic health records and other IT systems, including EMIS Web.
• Understanding of patient confidentiality and data protection principles.
• Ability to run and interpret patient searches and manage patient lists.
  
  

Desirable

• Previous experience as a Care Coordinator or similar role.
• Knowledge of local healthcare services and resources.
• Qualification in health or social care (e.g., NVQ Level 3 or equivalent).
• Empathetic and patient-focused approach.
• Detail-oriented with a high level of accuracy.
• Ability to manage multiple tasks and priorities effectively.
• Commitment to continuous professional development and improvement.
• Strong problem-solving skills and ability to work under pressure.
  
  

Qualifications

Essential

• Evidence of consistent pattern of learning from education, training, and experience
• Relevant degree or equivalent level of training and experience
  
  

Desirable

• Qualification in Health or Social Care Profession
  
  

Person Specification

Essential

• Evidence of consistent pattern of learning from education, training, and experience
• Relevant degree or equivalent level of training and experience
  
  

Desirable

• Qualification in Health or Social Care Profession
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suttons Wharf Health Centre

Address

26 Palmers Road

London

E2 0FA

Employer's website

https://www.suttonswharfhealthcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Suttons Wharf Health Centre

Address

26 Palmers Road

London

E2 0FA

Employer's website

https://www.suttonswharfhealthcentre.nhs.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals

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