Care Coordinator

Royal Trinity Hospice; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 27 days increasing with 5

Cycle to work scheme

Eye sight tests

Life assurance

Job summary

Royal Trinity Hospice is seeking an experienced Care Coordinator to join the Clinical Hub Services on a fixed-term contract. The role focuses on coordinating patient care across community settings to achieve the patient’s preferred place of care and death while supporting rapid hospital discharges.

You will be part of a multidisciplinary team, ensuring patients and carers access the right services at the right time, with a strong emphasis on communication and organisational skills in a

Qualifications

• Competent IT skills and confidence with common software.
• Effective interpersonal and written/verbal communication.
• Strong organisational skills with attention to detail.
• Previous experience in healthcare and/or end-of-life care preferred.
• Willingness to learn new skills and adapt.
• Teamwork with patients and multidisciplinary teams.

Responsibilities

• Support functions of the Clinical Hub, including First Contact and Rapid Response.
• Coordinate care pathways to ensure timely, appropriate services.
• Act as single point of access to Trinity’s care services for patients and carers.
• Liaise with healthcare professionals to allocate the right service at the right time.
• Support rapid discharges and avoid unnecessary hospital admissions.
• Contribute to high-quality, patient-centred palliative care in the community.

Skills

IT skills

Communication

Organisational skills

Healthcare experience

Teamwork

Willingness to learn

Job description

Hours: 37.5 hours a week - worked in 12 hour shifts. Including weekends and public holidays

Contract: Full time, 37.5 hours per week

Tenure: Fixed term contract

We are looking for an experienced, enthusiastic, and highly motivated individual to take up the post of a Care Coordinator within the Clinical Hub Services on a fixed term contract.

This post is suited to a Care Coordinator with some experience or knowledge of Coordination of patient care in various settings. Supporting patients to achieve their preferred place of care, avoid unplanned and inappropriate hospital admissions and to support rapid discharges from hospital.

You will be a key member of the Clinical Hub Services, and the wider multidisciplinary team working across Royal Trinity Hospice’s community catchment area supporting patients with urgent and complex specialist palliative care needs wherever they call home.

KeyResponsibilities of a Royal Trinity Hospice Care Coordinator

The goal of this service is to support patients to achieve their preferred place of care and death, to avoid unplanned and inappropriate hospital admissions and to support rapid discharges from hospital. This role plays a vital part in achieving this.

The Care Coordination Service aims to improve the coordination of a wide range of care provided to specialist palliative care patients and their families within the Royal Trinity catchment area.

• To support the functions of the Clinical Hub including:
• First Contact
• Rapid Response
• Specialist Community Nursing
• To support the single point of access to all Trinity’s care services
• To be the point of contact for all queries from patients; their carers and health and allied health care professionals
• To ensure patients, their friends and families are allocated to the right service, with the right professional, at the right time.

Skills and experience required

• Competent IT Skills
• Effective communication: interpersonal and organisational skills, face to face, in writing and over telephone
• Strong organisation skills and attention to detail
• Previous experience of working in a healthcare environment and/or end of life care patients
• Willingness to learn new skills.
• Demonstrates the desire to work in a team and with patients who have specialist palliative care needs or who are approaching end of life.
• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5%or a continuation of your existing NHS pension
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief.We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.

We encourage and welcome applications from people of all backgrounds.