Care Coordinator

Heart of Gold Home Care; Bolton; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Paid training

Career progression

Flexible schedule

Job summary

Heart of Gold Home Care is seeking a dedicated Care Coordinator to manage rotas, match carers to clients, and handle last-minute changes with calm efficiency.

You will serve as the main contact for clients and families, conduct regular service reviews, and coordinate with healthcare professionals to ensure care plans are followed. A strong emphasis on communication and organisation is essential for success.

Qualifications

• Experience in care coordination, scheduling, or a similar role is required.
• Strong communication skills and phone presence are essential.
• Calm, organised and capable of problem solving in a fast-paced environment.

Responsibilities

• Manage daily rotas across our carer team.
• Match carers to clients based on skills, availability, and personality fit.
• Handle last-minute changes calmly and creatively.
• Be a key point of contact for clients and families.
• Conduct service reviews and ensure care plans are followed.
• Liaise with healthcare professionals, social workers, and case managers.

Skills

Care coordination

Scheduling

Communication

Problem-solving

Organised

Calm under pressure

Tools

Care management software

Microsoft Office

Job description

• Manage daily rotas across our carer team
• Match carers to clients based on skills, availability, and personality fit
• Handle last-minute changes calmly and creatively
• Be a key point of contact for clients and families
• Conduct service reviews and ensure care plans are followed
• Liaise with healthcare professionals, social workers, and case managers

What We Offer

• Full-time, office-based with some flexibility
• Paid training and ongoing development
• Career progression into senior coordination and management roles

What We're Looking For

• Right to work in the UK
• Enhanced DBS check (we'll arrange this)
• Previous experience in care coordination, scheduling, or a similar role
• Confident with care management software and Microsoft Office
• Strong communication skills — you'll be on the phone a lot
• Calm, organised, and great at problem-solving

Every care plan is built around the person. Book a free home assessment and we'll discuss your loved one's specific needs and prepare a tailored quote.