Care Coordinator

Active Care Group; Albrighton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days + bank holidays

Birthday off

Active Learning Hub

Employee Assistance Programme

Nest Pension

Medicash Health Plan

Refer a Friend Scheme

Job summary

Active Care Group in Albrighton is seeking a Care Coordinator to support our Home Care customers. This office-based role involves coordinating weekly care, managing calls, adapting to emergencies, and maintaining compliance with safeguarding and care standards.

We offer development opportunities and an employer that values resilience, teamwork, and compassionate care.

Qualifications

• Previous experience as a Care Coordinator.
• Excellent customer service and communication skills.
• The ability to remain composed and professional in high-pressure situations.
• A flexible, dynamic, “can-do” attitude with a strong work ethic.
• The confidence to work both independently and as part of a close-knit, supportive team.
• Willingness to learn, adapt, and grow within a busy environment.

Responsibilities

• Co-ordinating and scheduling care each week, ensuring clients receive seamless support in their own homes.
• Handling a high volume of inbound and outbound calls to both clients and care workers.
• Reacting quickly to last-minute changes, emergencies, and staffing challenges.
• Keeping your Team Leader fully updated on any critical issues.
• Ensuring compliance with policies and procedures, with a sharp eye on safeguarding, continuity of care, and regulatory standards.
• Communicating clearly and compassionately, even when conversations are challenging or sensitive.
• Thinking on your feet, solving problems fast, and helping the team deliver under pressure.
• Competently represent the company and maintain/develop positive relationships with internal and external stakeholders.

Skills

Care Coordination

Customer Service

Communication

Calm Under Pressure

Flexible Attitude

Independent & Team Player

Willingness to Learn

Job description

“Calm, organised, and unflappable? You sound like our next Care Coordinator.”If you’re at your best when things get busy, we’ve got the perfect opportunity waiting for you in our office in Albrighton!Our Care in the Home division is growing fast, we’re proud to deliver safe, reliable, and outcome-focused care, thanks to the dedication of our exceptional support workers, clinicians, and management team.Now, with our continued growth, we have an amazing opportunity at our office in Albrighton, the office has free parking and if you do not drive we are right next to Albrighton train station!This is not your average desk job — it’s a fast-paced, highly pressured role where you’ll be right at the centre of operations. If you thrive on juggling multiple priorities, staying calm when the pressure is on, and finding solutions in the moment, this could be the role for you!

What you’ll bring:

• Previous experience as a Care Coordinator
• Excellent customer service and communication skills.
• The ability to remain composed and professional in high-pressure situations.
• A flexible, dynamic, “can-do” attitude with a strong work ethic.
• The confidence to work both independently and as part of a close-knit, supportive team
• Willingness to learn, adapt, and grow within a busy environment.

Working hours:

• 37.5 hours per week – office based (Albrighton)
• Monday to Friday, 9am – 5:30pm
• Participation in the on-call rota (1 week in 8)

Why join us?

This is a challenging role that demands resilience, organisation, and a cool head under pressure — but it’s also hugely rewarding. You’ll never be bored, you’ll always be learning, and you’ll be part of a team that plays a vital role in changing people’s lives.

We’re a Disability Confident committed employer and will make reasonable adjustments to support candidates throughout the recruitment process.

What you’ll be doing:

• Co-ordinating and scheduling care each week, ensuring clients receive seamless support in their own homes
• Handling a high volume of inbound and outbound calls to both clients and care workers
• Reacting quickly to last-minute changes, emergencies, and staffing challenges
• Keeping your Team Leader fully updated on any critical issues
• Ensuring compliance with policies and procedures, with a sharp eye on safeguarding, continuity of care, and regulatory standards
• Communicating clearly and compassionately, even when conversations are challenging or sensitive
• Thinking on your feet, solving problems fast, and helping the team deliver under pressure
• Competently represent the company and maintain/develop positive relationships with internal and external stakeholders

What to look forward to:

• 25 days plus bank holidays (pro rata)
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group