care coordinator

Vine House Health Centre; Abbots Langley; On-site; GBP 12,000 - 17,000; Full time

Job summary

Vine House Health Centre in Abbots Langley is seeking a dedicated receptionist for a 12-month maternity cover. You will join a friendly team, handling front-desk enquiries and general administration across morning and afternoon shifts to total 14.5 hours per week.

The role involves greeting patients, answering calls, booking appointments, and supporting clinicians with administrative tasks within a busy GP practice.

Qualifications

• A good level of general education including English and maths.
• Experience of at least 2 years of reception work.
• Experience working in primary care.

Responsibilities

• Deal with enquiries at the front desk and manage appointments.
• Answer telephone calls and direct to the appropriate staff.
• Provide general office administration and data entry support.
• Support clinicians with administration tasks and maintain filing.

Skills

Receptionist experience

Experience in primary care

Customer service

Education

General education incl English & maths

Tools

MS Office

Data entry

Telephone system

Job description

The role is to provide reception and administration duties for 12 months maternity cover. You will be working within an established and friendly team.

hours : Monday 15:00 - 19:00 and Friday 07:45-13:00 13:45 - 19:00

total 14.5 hours

Main duties of the job

your main duties will be to:

deal with enquiries at the front desk

speak with patients and other service users on the telephone

support the doctors and nurses with administration tasks

About us

we are a doctors surgery situated in the village of Abbots Langley. the team comprises of 3 GP partners and 3 salaried GPs. further clinicians include, nursing team, paramedic, Advanced Nurse Practitioners and MSK specialists. The Clinical team is fully supported by our well established and friendly administration team.

We all work together to provide the best care for all our patients and the wellbeing of all the team.

Job responsibilities

JobSummary

We are looking to appoint a CareCo-ordinator to join our Patient Experience Team at our busy GP practice whowill be the first point of contact for patients, contractors, and visitors aswell as carrying out general office management tasks.

You will be responsible for thegeneral administrative and reception duties within the Practice and work withour established processes, policies, and procedures to provide a comprehensive high-qualityservice and deal efficiently and courteously with patient enquiries.

You will have excellentcommunication skills, a compassionate and friendly nature who can operate in a busyenvironment with a range of people and professions, as you will be working inour clinical and administration teams.

Your regular duties in this rolewill be dealing with telephone, face to face and electronic enquiries, bookingand/or amending patient appointments and home visits, contacting patients toprovide information from the clinical team and assisting patients to access ourservices and those available in the wider community.

This role is ideal for someonewho is highly organised and an effective communicator who can provide aprofessional and warm welcome to our patients, ensuring every contact is of thehighest quality.

IT skills are essential, as youwill be regularly creating searches, data input, utilising self-book technologyand monitoring our achievements and progress against national, local, andinternal targets. You will also process prescription requests and provide afull administrative and secretarial service.

Job Responsibilities

RECEPTION

Receivingpatients, consulting with members of practice team

Processingpersonal and telephone requests for appointments, telephone consultations andensuring callers are directed to the appropriate healthcare professional.

Registernew patients, temporary residents, and any requiring immediate and necessarytreatment, carefully checking all details for accuracy and enter on computerregistration link.

Takingmessages and passing on information

Managingincoming electronic data including clinical documents, patient requests/emails,virtual data, and medication requestsEnsurethat system is operational at the beginning of each day and switched overto night service and that the answer phone operational at the end of eachday.

GENERAL ADMINISTRATION

Openingup/locking up of practice premises and maintaining security in accordance withpractice protocols

Processingand distributing incoming and outgoing mail.

Computerdata entry/data allocation and collation; processing and recordinginformation in accordance with practice procedures.

Providingclerical assistance to practice staff as required, including word/dataprocessing, filing, photocopying, and scanning.

Orderingand monitoring of stationery and other supplies

Keepingthe reception area, notice boards, leaflet etc. tidy and presentable.

Coversickness/annual leave and work reasonable overtime when required,including some weekends.

Performany other relevant and reasonable duties that may be requested by the leadreceptionist, practice manager or partners.

Undertakestatutory and mandatory training as required.

APPOINTMENTSYSTEM MANAGEMENT

Book/edit/cancelappointments and recalls ensuring sufficient information is recorded toretrieve medical record.

Ensurefull optimisation of appointments.

Monitoreffectiveness of the system and report any problems or variationsrequired.

Arrangetransport to hospital appointments for housebound patients.

MEDICAL RECORDS MANAGEMENT

Ensure that allrecords are accurately compiled in advance for each consulting session.

Ensurecorrespondence, reports, results, etc., are filed in correct record.

Processingrepeat prescriptions in accordance with practice guidelines

Handingcompleted repeat prescriptions to patient and checking names and address.

Person Specification

Qualifications

• A good level of general education including English and maths.
• Experience of at least 2 years of reception work.
• experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.