Care Co-Ordinator

Smart Motors Toyota; United Kingdom; On-site; GBP 24,000 - 26,000; Full time

Job summary

An exciting opportunity has arisen to join the Urgent Community Response Norwich team as a Care Co-ordinator. This permanent, full-time role involves co-ordinating patient appointments, communicating effectively with health professionals, and ensuring high-quality service delivery to meet varied client needs.

Qualifications

• GCSE C or above in English and Maths essential.
• NVQ Level 3 in Business Administration or equivalent.
• Previous office experience and customer service experience required.

Responsibilities

• Coordinate patient appointments and manage patient records.
• Liaise with health professionals for referral triaging.
• Maintain good customer care and data accuracy.

Skills

Communication

Organisational skills

Problem-solving skills

Customer service

Education

GCSE grade C or above in English and Maths

NVQ 3 Business Administration or equivalent experience

Tools

Microsoft Office

SystmOne

Job description

3 days ago Be among the first 25 applicants

Job Summary

An exciting opportunity has arisen to join the Urgent Community Response Norwich Team as a Care Co-ordinator.

Job Summary

An exciting opportunity has arisen to join the Urgent Community Response Norwich Team as a Care Co-ordinator.

We are seeking enthusiastic and proactive individuals to join our dynamic team to undertake administrative tasks to support in the smooth and efficient running of the service.

Urgent Community Response and Virtual Ward are operational all year round including bank holidays between the hours of 08.00am and 20.00pm. There may be a requirement to work some weekends and bank holidays.

Main duties of the job

To undertake the safe and efficient co-ordination of patient appointments for the Urgent Community Response Team. To audit and monitor electronic information to ensure accuracy and quality. To maintain good customer care when communicating with the public and health/social care professionals

About Us

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Details

Date posted

18 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

839-7285922-PG

Job locations

Norwich Community Hospital

Norwich

NR2 3TU

Job Description

Job responsibilities

To undertake a safe and efficient co-ordination . To co-ordinate patient appointments for the Urgent Community Response following the set processes, onto the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.

To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary.

To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.

To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.

To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.

Production of clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary.

Maintaining information stored on the database by updating patient records on a daily basis and producing information as requested by team members.

Filing and storage of patient notes in accordance with policies and procedures.

To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team

To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.

To receive and record messages for members of the teams.

To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.

To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.

To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.

To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.

To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.

To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)

To demonstrate an awareness of clinical governance and risk management and apply to work situation.

Job Description

Job responsibilities

To undertake a safe and efficient co-ordination . To co-ordinate patient appointments for the Urgent Community Response following the set processes, onto the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.

To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary.

To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.

To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.

To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.

Production of clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary.

Maintaining information stored on the database by updating patient records on a daily basis and producing information as requested by team members.

Filing and storage of patient notes in accordance with policies and procedures.

To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team

To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.

To receive and record messages for members of the teams.

To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.

To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.

To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.

To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.

To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.

To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)

To demonstrate an awareness of clinical governance and risk management and apply to work situation.

Person Specification

Qualifications

Essential

• GCSE grade C or above, or equivalent in English and Maths
• NVQ 3 Business Administration or equivalent experience
  
  

Desirable

• RSA II or equivalent Typing Qualification
  
  

Experience

Essential

• Office experience in private or health sector
• Professional contact with the General Public
• Customer Services experience
  
  

Desirable

• Previous NHS experience
  
  

Essential

Skills, Abilities and Knowledge

• Able to communicate effectively in written and verbal English Language
• IT and Microsoft office literate
• Ability to work effectively as part of a diverse multi-disciplinary team
• Problem solving skills
• Good organisational skills
• Excellent attention to detail
  
  

Desirable

• SystmOne literate
  
  

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

• Enthusiastic and motivated
• Committed to providing the best possible service to patients
• Team Player
• Able to work on own initiative
• Tact and diplomacy
  
  

Other

Essential

• Able to work shift patterns and weekends to meet the needs of the service
• Flexibility to travel to other sites to meet the needs of the service
• Able to make own travel arrangements
  
  

Person Specification

Essential

• Able to work shift patterns and weekends to meet the needs of the service
• Flexibility to travel to other sites to meet the needs of the service
• Able to make own travel arrangements
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Norwich

NR2 3TU

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Norwich

NR2 3TU

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals

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