Care Co-ordinator

Home Instead; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Home Instead Gloucester is seeking a Care Coordinator to champion compliance and elevate our quality of care. You will manage client care, lead a dedicated team, and help ensure smooth, compliant daily operations.

The role requires proficiency with Microsoft Office, strong organisation and communication, and mobility for local travel. You will conduct client consultations, create care plans, schedule visits, and support on-call duties while fostering a cost-conscious, locally engaged service.

Qualifications

• Intelligent, self-driven, and highly organised individuals preferred.
• Proficient with standard Microsoft Office programs and able to learn new digital systems quickly.

Responsibilities

• Lead the Client Experience team, foster a positive culture, and manage client relationships, reviews, and communications.
• Assessments & Care Planning: Conduct new client consultations, complete necessary paperwork, and create/audit digital care plans.
• Scheduling & Systems: Create and maintain precise visit schedules and update records on our care management systems.
• Quality & Compliance: Identify training needs from audits and ensure compliance with all company policies and CQC regulations.
• Operational Flexibility: Participate in the on-call rota and support field staff during emergencies (which may include undertaking care visits if needed).
• Growth & Value: Maintain a cost-saving mindset in all actions and participate in local networking and marketing events.

Skills

Organisational skills

Clear telephone manner

Self-motivated

Education

GCSEs (including Maths and English)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Bring your sharp mind, systems expertise, and caring heart to a role that truly matters. We are hiring a self-motivated Care Coordinator to champion compliance and elevate our quality of care.

• As a Care Coordinator, you will manage client care, lead a dedicated team, and ensure smooth, compliant daily operations. Your responsibilities will include:
• Client & Team Management: Lead the Client Experience team, foster a positive culture, and manage client relationships, reviews, and communications.
• Assessments & Care Planning: Conduct new client consultations, complete necessary paperwork, and create/audit digital care plans.
• Scheduling & Systems: Create and maintain precise visit schedules and update records on our care management systems.
• Quality & Compliance: Identify training needs from audits and ensure compliance with all company policies and CQC regulations.
• Operational Flexibility: Participate in the on-call rota and support field staff during emergencies (which may include undertaking care visits if needed).
• Growth & Value: Maintain a cost-saving mindset in all actions and participate in local networking and marketing events.

What We Are Looking:

For we are looking for an intelligent, self-driven, and highly organised individual who fits the following criteria:

• Sector Knowledge: Experience in the care sector is preferred but not essential. Candidates from outside the care sector who excel in this role usually come from fast-paced, customer-centric environments that require a mix of logistics, people management, and strict compliance. For example Medical and Dental receptionists, Legal assistants, Conveyancing secretaries, school administrators/Exam Officers, Call centre team leaders, Hotel Front office supervisors, Duty managers in retail etc.
• Tech & System Skills: Proficient with standard Microsoft Office programs (Word, Excel, Outlook) and a proven ability to learn new digital systems quickly.
• Education & Communication: A minimum of 5 GCSEs (including Maths and English) and an excellent, clear telephone manner.
• Mobility: Access to a reliable means of transport is required for local travel.

About the Employer

• Home Instead is the world's leading provider of non-medical care and companionship services for older people, helping them live independently in their own homes.
• Award-Winning Workplace: Our Gloucester office is a proud winner of the WorkBuzz 2025 5-Star Employer Award.
• National Recognition: We hold the highest number of CQC "Outstanding" ratings of any home care provider in the UK.
• Our Approach: We excel by delivering care that is unrushed, relationship-led, and person-centred (with a minimum of one-hour visits).
• Global Strength, Local Heart: We combine global best practices with locally owned, deeply personalised service.
• Gloucester office is a winner of WorkBuzz's 2025 5-Star Employer Award

Compensation & Terms

• Pay: Competitive, based on your experience and skills.
• Probation: Subject to a successful 6-month probation period.
• Vetting: This role is subject to an enhanced DBS disclosure, Right to Work (RTW) checks, and reference checks.