Care Co-Ordinator

Surrey Downs Health and Care; Dorking; On-site; GBP 30,000 - 33,000; Part time

Job summary

Surrey Downs Health and Care in Dorking is recruiting for a Band 4 Community Services coordinator. The role involves working with GPs, district nurses and care co-ordinators to co-ordinate patient care and provide navigation and support within the local health and care system.

Responsibilities include managing referrals, supporting patients and families, and developing personalised care plans with the broader PCN and social prescribing team. DBS checks may apply.

Qualifications

• Car driving licence required.
• NVQ Level 3 in adult care or equivalent qualifications or working towards.
• Proficient IT skills including Outlook, Word, Excel and PowerPoint.

Responsibilities

• Make and manage appointments for patients with primary, secondary and community care services.
• Help patients navigate the health and care system and coordinate care with the team.
• Identify when more support is needed and alert the appropriate clinical contacts.
• Maintain accurate records in GP and other systems, ensuring data protection compliance.

Skills

Car Driving Licence

IT systems knowledge

Education

NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards

Tools

Outlook

Word

Excel

PowerPoint

Job description

Main area Community Services Grade NHS AfC: Band 4 Contract Permanent Hours Part time - 18 hours per week (minimum of 3 days per week) Job ref 343-SDH&C-8330137

Employer Surrey Downs Health and Care Employer type Public (Non NHS) Site Medwyn Centre, Floor 2, District Nursing Office Town Dorking Salary £29,812 - £32,715 Per Annum Pro Rata inc Fringe HCAS Salary period Yearly Closing 17/11/2026 23:59

Surrey Downs Health and Care

NHS AfC: Band 4

Job overview

Surrey Downs Health & Care

This is an exciting and innovative role which will involve working alongside community GPs, paramedics, pharmacists, district nurses and a growing team of care co-ordinators and administrators to wrap care around our population as a 'one team' approach providing co-ordination and navigation of care and support to our patients.

Main duties of the job

Take referrals for individuals or proactively identify people who could benefit from support through care co-ordination.
Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs;

Work towards increasing patients' understanding of how to manage and develop health and wellbeing through offering advice and guidance.

Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them;

Work with the wider PCN, MDTs, and the social prescribing service to look at how carers can support people - this could include the initial identification of carers onto the carer register.

With training support people to develop and implement personalised care and support.

Working for our organisation

Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• Epsom and St Helier's University Hospitals NHS Trust

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It's on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Detailed job description and main responsibilities

• Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations.
• Help people transition seamlessly between secondary and community care services, conducting follow-up appointments, and supporting people to navigate through wider the health and care system.
• Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
• Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

Person specification

Qualifications

• Car Driving Licence
• NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
• Intermediate knowledge of IT systems, databases and software programmes such as Outlook, Word, Excel, PowerPoint.

Experience

• Significant administrative/ secretarial experience including initiating and maintaining office systems
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information

Knowledge

• Knowledge of health and social care or the voluntary sector

Safeguarding and DBS Checks We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.