Care Assistant - Complex Care

Hands On Rother Ltd.; Norwich; Hybrid; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Higher bank holiday pay

Monthly recognition program

Ongoing specialist training

Flexible scheduling

Buddy system

Referral bonus

Job summary

Harmony Healthcare in Norwich (NR3) is seeking compassionate Complex Care Healthcare Assistants for community-based support. This zero hours role offers day shifts with some night flexibility, and a pay rate of £15.20 per hour (inclusive of holiday pay).

You will join a values-driven team delivering person-centred care across complex packages. We provide ongoing specialist training, a buddy system, and opportunities for career development within a supportive environment that values dignity,

Qualifications

• Hands-on experience in ventilation, suctioning, tracheostomy care, and epilepsy management.
• Experience working with children with complex health needs.
• Empathy and a genuine commitment to person-centred care.

Skills

Ventilation care

Tracheostomy care

Epilepsy management

Person-centered care

Job description

£15.20 per hour (inclusive of holiday pay)

Looking for a Rewarding Career in Complex Care?

At Harmony Healthcare, we believe exceptional care starts with exceptional people. We are seeking compassionate and skilled Complex Care Healthcare Assistants to join our community-based teams in Norwich (NR3). If you are passionate about making a real difference and delivering person-centred care, we would love to hear from you.

Role Overview

Pay: £15.20 per hour (inclusive of holiday pay)

Shifts Available: Day (but with some flexibility for nights)

Contract Type: Zero Hours Contract - offering access to a range of complex care packages

Why Work with Harmony Healthcare?

At Harmony Healthcare, our people are at the heart of everything we do. We are committed to creating a supportive, values-driven environment where you can thrive professionally and personally.

Recognition & Rewards:

• Competitive rates of pay with enhanced bank holiday rates
• Monthly recognition programmes celebrating your contribution
• Ongoing specialist training and opportunities for career development
• Flexible scheduling to support your work-life balance
• Reward and Recognition schemes
• A dedicated buddy system for additional support

What You’ll Bring

• Hands‑on experience in ventilation, suctioning, tracheostomy care, and epilepsy management
• A strong passion for person-centred care and community-based working
• Experience working with children with complex health needs
• Empathy, emotional intelligence, and a genuine commitment to making a difference

We’re a values-led employer.
At Harmony Healthcare, we believe exceptional care starts with exceptional people. That’s why we recruit based on empathy, emotional intelligence, and a genuine passion for making a difference - not just qualifications.

We welcome applicants from all backgrounds, including those with lived experience. If you share our values of dignity, inclusion, and respect, we’ll support you to thrive.

All roles are subject to robust compliance checks in line with CQC and Schedule 3 requirements.

Referral Bonus

Refer a friend and earn:

• £150 for each Healthcare Assistant (HCA) you refer
• £250 for each Registered Nurse (RN) you refer

Referral bonuses are paid once your referral successfully completes 150 hours of work with us.
Terms and conditions apply.

About Us

Envisioning Wellness Together

At Harmony Healthcare, we are more than just a care provider; we are a beacon of hope, understanding, and rejuvenation for those in the grip of complex health challenges. Founded on the principles of compassion, commitment, and cutting-edge care, our mission is to seamlessly blend expertise and empathy, resulting in the highest standard of personalised care.

With years of dedicated service in the complex care arena, Harmony Healthcare has carved a niche for itself as a trusted partner in health and recovery. Our journey began with a simple aspiration: to transform lives, heal communities, and redefine standards in patient-centered care.

The Harmony Difference

Our strength lies in the heartbeats and hands of our dedicated professionals. Every member of the Harmony family—from our certified caregivers and skilled nurses to our administration and support teams is aligned with our core values:

Personalised Approach: Recognising the uniqueness of every individual, we curate tailored care plans to meet specific needs, ensuring optimum outcomes.

Innovation: We are committed to delivering innovative solutions that enhance care quality and patient experiences.

Empathy and Respect: Every individual in our care is treated with the utmost dignity, understanding their needs and feelings, and fostering a nurturing environment.

Need more info?

Our Recruitment Team are here to answer your questions.

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