Care and Support Worker - Queenswood

The Wrekin Housing Group; Newport; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Onsite parking

Carer’s leave

Training platform access

Rainly discounts app

Blue Light Discount

Employee Assistance Programme

Cycle to work

Job summary

Housing Plus Group is seeking a Care & Support Worker to join Queenswood, a Shireliving Extra Care scheme in Newport/Telford area. The role is 37.5 hours per week with a salary of £25,642.50 per year.

The tenant-focused position requires compassionate care, excellent communication and a commitment to dignity and independence for residents aged 55 and above. You will work within a supportive team, benefit from development opportunities and contribute to a warm, inclusive community that values

Qualifications

• Caring and compassionate approach to care and support.
• Ability to communicate clearly with tenants and families.
• Commitment to providing high-quality, respectful care.

Responsibilities

• Provide care and support to Queenswood tenants on a 37.5 hour week schedule.
• Promote independence, safety and inclusivity for residents over 55.
• Maintain dignity, respect and confidentiality in all interactions.

Skills

Caring

Compassion

Communication

Commitment

Empathy

Job description

The following content displays a map of the jobs location - Telford

Job Reference wrekinhousinggroup/TP/8010/902

Number of Positions:

1

Contract Type:

Full Time / Permanent

£25,642.50 per annum

Working Hours:

37.5

Location:

Telford

Closing Date:

12/11/2026

Job Category:

Care & Support

Region / Division:

Choices

Business Unit:

Care and Support

Job Introduction

Job title:Care & Support Worker

Hours: 37.5 hours per week

Salary:£25,642.50 per annum

Location:Queenswood, Platinum Way, Newport, Telford, TF10 7ZT

Are you seeking a new challenge that lets you shine with your caring and compassionate nature? If you are looking to build a meaningful career rather than just finding your next job, we would love to hear from you!

About Queenswood:

Our Shireliving Extra Care services provide homes for people over 55 years old, who need safety, security and reassurance with a range of care options available to meet their individual needs. Our vibrant communities within ShireLiving thrive on connection and joy, offering activities tailored to what our residents love most. Together, we create a warm, engaging environment where everyone feels valued and supported. Queenswood is our brand-new scheme where we have 70 apartments housing tenants with varying needs.

Joining our team at Queenswood will mean that you will play a vital role in promoting and enabling inclusivity, individuality and independence through respectfully supporting our tenants who lead active lives exploring their interests.

We are looking for individuals who can demonstrate that they up hold our values, to ensure that the services to our customers are excellent. As a Housing and Assistant, you will bring the below values and behaviours.

Caring -Placing individuals at the heart of the care, ensuring services are delivered with empathy , dignity, respect, inclusivity and integrity at all times

• Compassion - Requires a level of consideration, patience, empathy and understanding towards others people’s situation and their needs
• Communication - Always listen carefully, speak to people and act in a way that the person can understand
• Courage - Not to be fearful of trying new things to improve the quality of care and raise any concerns proactively
• Commitment - Provide a positive environment, with flexible and a proactive approach to our customer’s needs, helping to make each day special. Working collaboratively with colleagues and be accountable for providing services that make a positive difference to people’s lives.

If you are a caring, compassionate person, with good communication skills, and committed to delivering quality care and support services, then this could be the career opportunity for you!

Further details of the role, responsibilities and requirements are available in the Job description and Person Specification attached.

In return, we offer you a rewarding opportunity within a supportive team of experienced mentors and peers, ensuring you thrive throughout your career.

• Continuous professional development with training, coaching, and mentoring
• Enhanced maternity, shared parental, and adoption leave
• Free onsite parking
• Paid Carer’s leave
• You will have access to our comprehensive training platform
• Access to a number of fantastic rewards including free and discounted tickets to popular destinations
• Access to our discounts and cashback app Rainly from day one
• Access to Blue Light Discount
• Access to our Employee Assistance Programme
• Cycle to work scheme

About Us:

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees.We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation.All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

ShireLiving offers the perfect lifestyle choice for over 55s looking to embrace retirement and plan for a hassle-free, comfortable and secure future, we support our residents to live their best life possible by promoting their personal development and independence.

This role requires an Enhanced DBS Check

This position does not offer sponsorship, and successful candidates will be required to have the Right to Work in the UK.

*Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.