Cardiff Store Supervisor – Designer Toy Retail Lead

POP MART UK CORPORATION LTD; Cardiff; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Monthly appreciation gifts featuring最新

Structured bonus scheme

EAP counselling and wellbeing support

Aon employee benefits

Training and development programmes

Regular team events

Job summary

POP MART UK CORPORATION LTD in Cardiff is seeking a Supervisor to work alongside our Assistant Store Manager to oversee all aspects of retail operations and ensure the sales team delivers POP MART standards. This leadership role requires strong organisational skills, excellent communication abilities, and a passion for retail management, particularly in designer toys.

The successful candidate will lead the team, manage stock, training, recruitment support and provide outstanding customer

Qualifications

• Fluent in professional English with excellent verbal and written communication skills.
• Proactive with strong customer service mindset.
• Proven ability to develop and implement strategies to achieve sales targets.
• Demonstrated leadership and team supervision experience.
• Strong organizational and time management skills.
• Experience in rota scheduling and sales reporting.

Responsibilities

• Act as the store-in-charge, overseeing all aspects of store operations.
• Provide exceptional customer service and resolve any customer issues or complaints.
• Train and supervise the sales team, ensuring they adhere to company policies and procedures.
• Collaborate with the Store Manager to develop strategies for achieving sales targets.
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment.
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting.
• Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level.
• Manage the cashier point’s daily opening and closing procedures.
• Conduct regular staff meetings to communicate goals, expectations, and updates.
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members.
• Perform administrative tasks such as rota scheduling and sales reporting.
• Be available to work flexible hours, including nights, weekends, and holidays.

Skills

Leadership

Customer service

Sales targets

Organizational skills

Rota scheduling

Team mentoring

Communication

Time management

Job description

POP MART UK CORPORATION LTD in Cardiff is seeking a Supervisor to work alongside our Assistant Store Manager to oversee all aspects of retail operations and ensure the sales team delivers POP MART standards. This leadership role requires strong organisational skills, excellent communication abilities, and a passion for retail management, particularly in designer toys.

The successful candidate will lead the team, manage stock, training, recruitment support and provide outstanding customer