Cardiff Retail Store Manager – Bonus & Perks

Animal; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount 50%

28 days leave

Employee assistance

Hardship scheme

Referral incentive

Pension scheme

Length of service awards

Job summary

Mountain Warehouse in Cardiff is seeking a Store Manager to lead and develop a high-performing team, drive sales, and ensure exceptional customer service. You’ll own store performance, merchandising, health and safety, and daily operations to create a engaging shopping experience.

You will recruit, coach, and motivate colleagues, implement loss-prevention measures, and build community connections while upholding company values.

Qualifications

• Leadership and people management experience (from responsibilities)
• Strong customer service orientation and communication skills
• Ability to drive sales, KPIs, and budget adherence
• Proactive in employee relations and team development

Responsibilities

• Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
• Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
• Proactively address employee relations, resolving issues while supporting ongoing learning and development.
• Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
• Provide your team with the knowledge and tools needed to deliver exceptional customer service.
• Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
• Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
• Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
• Recruit, retain, and develop top talent to build a high-performing and motivated team.
• Implement strategies to meet and exceed sales targets and KPIs.
• Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
• Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.
• Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
• Address customer feedback thoughtfully and resolve issues to build brand loyalty.
• Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
• Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

Job description

Mountain Warehouse in Cardiff is seeking a Store Manager to lead and develop a high-performing team, drive sales, and ensure exceptional customer service. You’ll own store performance, merchandising, health and safety, and daily operations to create a engaging shopping experience.

You will recruit, coach, and motivate colleagues, implement loss-prevention measures, and build community connections while upholding company values.