Store Manager: Lead Sales, Team & Customer Experience

Animal; Thatcham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

Twice-yearly uniform allowance

1 weekend off per month

28 days annual leave (incl. BH)

Employee Assistance Programme

Colleague Hardship Scheme

Colleague Referral Incentive

Auto-enrolment Pension scheme

Job summary

Mountain Warehouse is seeking a Store Manager to lead our Taplow store within UK Retail. You will drive sales, develop a high-performing team and ensure smooth store operations while upholding the brand’s customer experience standards.

As the heart of the store, you’ll inspire the team, manage daily operations, and implement strategies to meet targets, optimise visuals, and build community presence. This permanent full-time role offers a rewarding leadership path.

Qualifications

• Passionate about delivering outstanding customer experiences.
• Confident, experienced retail manager who motivates and empowers teams.
• Skilled in managing diverse personalities with diplomacy and adaptability.
• Excellent communicator, able to convey expectations and feedback clearly at all levels.
• Results-driven, with a sharp focus on achieving sales and performance goals.
• Solutions-focused, addressing challenges proactively while aligning with company policies.

Responsibilities

• Leadership & Team Development: Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
• Operational Excellence: Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
• Sales & Performance: Implement strategies to meet and exceed sales targets and KPIs.
• Customer Experience: Lead by example in delivering exceptional customer service, addressing customer feedback and building brand loyalty.

Job description

Mountain Warehouse is seeking a Store Manager to lead our Taplow store within UK Retail. You will drive sales, develop a high-performing team and ensure smooth store operations while upholding the brand’s customer experience standards.

As the heart of the store, you’ll inspire the team, manage daily operations, and implement strategies to meet targets, optimise visuals, and build community presence. This permanent full-time role offers a rewarding leadership path.