Cardiff IT Service Desk Technician – 9-5, On-Call Support

Geldards Careers; Cardiff; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

35 hour working week

25 days annual leave

Birthday off

Life assurance

Pension scheme

Employee assistance programme

Cycle to Work

Annual leave purchase

Professional subscription fees

Agile working

Staff discounts

On-site coffee shop

Parking discounts

Job summary

Geldards LLP in Cardiff is seeking an IT Service Desk Technician to join our IT Support Team in our open plan Cardiff office. The role provides first-line support to staff and involves building/deploying hardware and administering IT systems.

The successful candidate will communicate with users across offices via phone, email and in person, and will route issues to the appropriate IT team member. The role includes on-call duties on a rota basis and a Monday–Friday 9–5 schedule.

Qualifications

• ITIL knowledge or experience.
• Experience in a corporate IT environment, ideally within legal IT.
• IT project experience.

Responsibilities

• Field incoming help requests from end users via telephone, online and email in a speedy and courteous manner.
• Building/deploying hardware and administering Active Directory/EntraID.
• Prioritise and escalate problems to the appropriate IT Team member and/or 3rd party providers.
• Deploy, monitor, maintain, develop, troubleshoot and upgrade IT systems and peripherals.
• Resolve network issues and monitor remote access systems and backups.
• Serve as technical contact for video conference equipment.
• Develop and implement IT Support policies and procedures.
• Daily checks of all IT systems, including email and internet monitoring.
• Continuously improve IT processes and participate in projects.

Skills

ITIL

Corporate IT

IT project experience

Windows OS

Hardware troubleshooting

Interpersonal skills

Communication

Job description

Geldards LLP in Cardiff is seeking an IT Service Desk Technician to join our IT Support Team in our open plan Cardiff office. The role provides first-line support to staff and involves building/deploying hardware and administering IT systems.

The successful candidate will communicate with users across offices via phone, email and in person, and will route issues to the appropriate IT team member. The role includes on-call duties on a rota basis and a Monday–Friday 9–5 schedule.