CarCare Performance & Insights Manager

The Automobile Association; City of Westminster; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days' annual leave

7% employer pension contribution

Free AA breakdown membership from Day

24/7 GP access and wellbeing support

Employee discounts including car and 홈

Job summary

The Automobile Association (The AA) is seeking aSenior Strategy Lead to shape the CarCare strategy and transformation, partnering with senior leaders to translate ambitious growth into measurable outcomes. The role combines strategy, advanced analysis and hands-on delivery, owning initiatives from concept to implementation in a fast-paced environment.

You will guide commercial and strategic decisions with rigorous analysis, market insight and cross-functional collaboration across Commercial,

Qualifications

• Experience in strategy, consulting, commercial strategy or a highly analytical environment.
• Strong analytical skills with complex data and datasets.
• Ability to translate analysis into actionable recommendations for senior leadership.

Responsibilities

• Shape the strategy and transformation of CarCare and drive measurable outcomes.
• Collaborate with senior leaders on strategic, commercial and transformation challenges.
• Own initiatives from initial thinking through to implementation and delivery.
• Lead analysis of strategic questions and present clear recommendations.

Skills

Strategy

Commercial strategy

Data analysis

Stakeholder management

Project delivery

Tools

Excel

Job description

Role Overview

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times "Best Places to Work" for the last two years.,

Responsibilities

• Play a key role in shaping the strategy and transformation of CarCare, helping turn ambitious growth priorities into measurable outcomes.
• Work directly with senior leaders on high profile strategic, commercial and transformation challenges across the business.
• Enjoy a varied role combining strategy, advanced analysis and hands on project delivery, with the opportunity to own initiatives from initial thinking through to implementation.
• Lead analysis of strategic and commercial questions, interrogating complex data and translating findings into clear recommendations and actions.
• Support strategic planning and prioritisation by assessing opportunities through commercial impact, customer insight, market intelligence, economics, delivery effort and dependencies.
• Take ownership of selected strategic and transformation workstreams, creating structure around delivery and maintaining momentum across milestones, actions, risks and dependencies.
• Work across Commercial, Operations, Technology, Marketing, Finance and Data to understand business performance, identify opportunities and bring stakeholders together around clear decisions.
• Develop concise, decision ready materials for senior leadership and governance discussions, turning complex information into a compelling story and a clear view of what needs to happen next.
• Bring fresh thinking into CarCare through competitor analysis, market scanning and external insight, challenging existing thinking and identifying opportunities to improve performance or accelerate delivery.
• Experience in strategy, consulting, commercial strategy, commercial insight, project delivery or another highly analytical environment, with a track record of using insight to solve business problems and influence decisions.
• Strong strategic and structured problem-solving capability. You'll be comfortable taking an ambiguous question, working out what really matters and building an evidence-based point of view.
• Strong analytical skills and confidence working with complex information and datasets. You'll be highly capable in Excel and comfortable developing the analysis or commercial modelling needed to support a recommendation.
• Practical project delivery experience, with the ability to take an idea or recommendation beyond the analysis stage, create structure around delivery and keep stakeholders, actions and priorities moving.
• Commercial curiosity and judgement, with a natural instinct to ask, "so what?" and connect analysis to the wider customer, operational and financial implications for the business.
• A proactive and adaptable approach. You'll enjoy working at pace, bringing energy to new challenges and moving comfortably between strategic thinking, detailed analysis and hands on delivery as priorities evolve.

Company Culture

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we've created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Benefits

Driven by People, Rewarded by Benefits

We believe in rewarding our people. That's why we offer a comprehensive benefits package including;

• 25 days' annual leave plus bank holidays, the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme