Capacity Forecasting Analyst

SNG (Sovereign Network Group); Basingstoke; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

SNG (Sovereign Network Group) is seeking a Capacity Forecasting Analyst in Basingstoke for a 12-month fixed-term role. The role combines working from home and in the office, focusing on capacity planning across all service channels to meet customer experience targets.

You will develop forecasting models, provide actionable analysis, and collaborate with stakeholders to continuously improve performance. Excellent Excel skills and stakeholder engagement are essential.

Qualifications

• Experience in resource planning or capacity management is essential.
• Strong analytical, planning and organisational abilities are required.
• Proficiency with Excel and capacity modeling tools is needed.

Responsibilities

• Develop forecasting models and capacity plans across service channels.
• Provide analysis to guide operational decisions and improve performance.
• Collaborate with stakeholders and share insights to drive actions.

Skills

Resource planning

Analytical skills

Planning

Organisation

Stakeholder engagement

Collaborative working

Tools

Excel

Capacity modeling

Job description

We are looking for Capacity Forecasting Analyst to join our team in Basingstoke.

This is a full time fixed term role for 12 months, where you'll be able to work from home and in the office.

The role

You'll use your data analysis skills to support our Customer Service Management Centre and Property Services teams with capacity planning across all channels. Your role will be key to ensuring that we are able to deal with demand and meet our customer experience targets.

You’ll help develop effective forecasting and planning models and tools that enable us to plan accurately and continuously improve our performance.

As well as providing analysis to guide operational decisions you will be sharing insights and collaborating with our stakeholders.

What you’ll need:

• Experience working in resource planning or a knowledge of the fundamentals
• Excellent Analytical, planning and organisational skills
• Experience and knowledge of using Excel and the ability to use capacity models
• The confidence to connect and engage with your stakeholders
• To be ready to get stuck in and help there team where needed

If you are a looking to use your current experience or knowledge in a demanding and interesting new role, where you'll work collaboratively to make a real difference to our customers, we would like to hear from you.