Capacity Forecasting Analyst

Sovereign Network Group; Basingstoke; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Flexible benefit options

Private medical insurance

Life cover at 4x salary

Job summary

Sovereign Network Group in the United Kingdom is seeking a Capacity Forecasting Analyst to join our team in Basingstoke. This is a full-time fixed-term role for 12 months, with the option to work from home and in the office.

You will use your data analysis skills to support our Customer Service Management Centre and Property Services teams with capacity planning across all channels. Develop forecasting models and tools to enable accurate planning, and share insights with stakeholders to drive

Qualifications

• Experience working in resource planning or a knowledge of the fundamentals
• Excellent Analytical, planning and organisational skills
• An expert knowledge of Excel and the ability to use capacity models
• The confidence to connect and engage with your stakeholders
• To be ready to get stuck in and help there team where needed

Responsibilities

• Develop forecasting and planning models and tools to enable accurate planning
• Provide analysis to guide operational decisions and improve performance
• Share insights and collaborate with stakeholders across the business
• Support capacity planning across all channels for the Customer Service Management Centre and Property Services teams

Skills

Resource planning

Analytical skills

Stakeholder engagement

Capacity modelling

Tools

Excel

Job description

Salary: £33,000.00 - £40,000.00 Per year

We are looking for Capacity Forecasting Analyst to join our team in Basingstoke. This is a full time fixed term role for 12 months, where you'll be able to work from home and in the office.

The role You'll use your data analysis skills to support our Customer Service Management Centre and Property Services teams with capacity planning across all channels. Your role will be key to ensuring that we are able to deal with demand and meet our customer experience targets.

You’ll help develop effective forecasting and planning models and tools that enable us to plan accurately and continuously improve our performance. As well as providing analysis to guide operational decisions you will be sharing insights and collaborating with our stakeholders.

What you'll need:

• Experience working in resource planning or a knowledge of the fundamentals
• Excellent Analytical, planning and organisational skills
• An expert knowledge of Excel and the ability to use capacity models
• The confidence to connect and engage with your stakeholders
• To be ready to get stuck in and help there team where needed

If you are a looking to use your current experience or knowledge in a demanding and interesting new role, where you'll work collaboratively to make a real difference to our customers, we would like to hear from you.

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

Take a look at our careers site to learn more about us and our values.

Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations.

We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives