Canteen Assistant

Kepak Group; Portlethen; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

31 days annual leave

Holiday purchase scheme

Company pension scheme

Death in service benefit

Refer a friend scheme – £500

Free on-site parking

Subsidised on-site canteen

Cycle to work scheme

Electric vehicle scheme

Long service awards

Discounted gym memberships

Training and development

Mentoring and leadership development

GroceryAid employee assistance

Financial advice & will writing

Job summary

Kepak Group is seeking a Canteen Assistant to support on-site food service in Scotland. You will take orders, advise on products, assist with till transactions, stock counters, and help with basic food preparation to ensure quality and presentation.

The role requires strong customer service, good communication, and adherence to hygiene standards. Working hours are Monday to Friday, 7am–2:30pm, with opportunities for training and development within Kepak.

Qualifications

• Experience in food-based customer service.
• Ability to take orders efficiently and accurately.
• Knowledge of food hygiene and safety practices.

Responsibilities

• Take customer orders efficiently and politely.
• Provide guidance on products and cooking methods.
• Process orders through till accurately.
• Maintain hygiene standards across service counters.
• Restock counters and manage stock rotations.
• Support opening and closing duties.
• Assist with basic food preparation.
• Maintain hygiene records and minimize waste.

Skills

Food service experience

Customer service skills

Interpersonal communication

Numeracy

Team player

Multitasking

Tools

Till operation

Job description

Role Purpose

To assist in the excellent customer service delivery and experience of the Canteen, promoting the food offering, whilst complying with relevant food safety and hygiene standards.

Role Requirements

• Efficiently and pleasantly take customer orders.
• Provide guidance and recommendations on products (how to cook, type of cuts etc).
• Process orders through till correctly.
• Complete general cleaning of the kitchen.
• Restock service and pre-prepared counters with products as required.
• Undertake stock checks and rotations as required.
• Complete opening and closing procedures of the canteen.
• Complete and maintain hygiene standards and processes for service counters and food preparation areas.
• Undertake food preparation duties as required.
• Ensure all food preparation is carried out in accordance with food hygiene procedures.
• Prepare food to required standards checking for taste, presentation, and quality.
• Maintain relevant hygiene and food safety records.
• Minimize product wastage.
• Any other duties as required by management and within the competency of the post holder.

Working hours: Monday to Friday 7am-2:30pm

• Commitment to Company Values; Passion for food, Ambition, Responsibility and Teamwork
• Passion for Food at forefront of day-to-day performance
• Ambition to develop self to achieve personal and business goals
• Responsibility for positive contribution to business
• Team Work across all levels, departments and teams, willing to go the extra mile
• Experience in food-based customer service
• Good interpersonal, communication, and negotiating skills essential
• Commitment to good practice and hygiene
• Manual handling ability and awareness
• Communicates well with multi-nationals on all levels
• Ability to multitask and work under own initiative to deliver to deadlines
• Relationship builder
• Strong team player
• Numeracy skills

• 31 days annual leave per year(after probation).
• Annual Holiday Purchase Scheme- Need a little more time off? Purchase additional annual leave.
• Company Pension Scheme- Helping you plan for the future with access to our company pension scheme.
• Death in Service Benefit- Eligible salaried employees are covered by our Death in Service benefit, providing financial support and peace of mind for your loved ones.
• Refer a Friend Scheme- Earn up to£500for successfully referring a friend or family member to join Kepak.
• Free On-Site Parking- Our site has dedicated staff parking, available free of charge for all colleagues.
• Subsidised On-Site Canteen- Enjoy a variety of freshly prepared hot meals and food options at reduced prices in our on-site canteen.
• Cycle to Work Scheme- Save money on a new bike and cycling equipment through our salary sacrifice scheme.
• Electric Vehicle Scheme- Access an electric vehicle through our salary sacrifice scheme.
• Long Service Awards- We recognise, acknowledge and celebrate the loyalty, dedication and valuable contributions of our long-serving colleagues.
• Discounted Gym Memberships- Support your health and wellbeing with access to discounted gym memberships.
• Training and Development- We are committed to helping you grow your career through structured onboarding, regular online and in-person training, and clear opportunities for career progression.
• Mentoring and Leadership Development Programmes- Whether you're looking to build new skills or take the next step in your career, our mentoring and leadership development programmes are designed to help you reach your full potential.
• GroceryAid Employee Assistance Programme- Free and confidential emotional, practical and financial support for all Kepak colleagues, including access to counselling, mental health support, legal guidance and a 24/7 confidential helpline.
• Financial Advice & Will Writing -Access free mortgage advice and a complimentary will writing service as part of your employee benefits package.