Cancer Pathway Coordinator – Patient Journey

NHS Scotland; Wishaw; On-site; GBP 22,000 - 26,000; Full time

Job summary

NHS Lanarkshire is seeking an organised administration professional to support cancer services. You will process referrals daily, access PMS systems, and maintain timely data pathways to support patient care in line with national targets.

Working with clinicians and clerical staff, you will monitor waiting time systems, schedule outpatient appointments, and manage cancellations sensitively, ensuring smooth patient journeys.

Qualifications

• HND Business Administration or equivalent experience.
• Administration experience within a hospital setting.
• Proficient in use of Software systems.
• Advanced keyboard skills.
• Excellent organisational and communication skills.
• Track record of ability to prioritise and problem solve.
• A driving licence is required; this must be a full UK/EU/EEA licence.

Responsibilities

• To process referrals on a daily basis.
• To access the PMS system and ensure that referrals have been booked within the agreed timescales.
• Foster and maintain excellent cooperative relationship with clinicians, specialist nurses and all team members to ensure facilitation of a smooth patient pathway.
• To Input maintain and monitor the National Cancer Waiting Time system and/or local Database on a daily basis to ensure all patients appointments/investigations are taking place within the agreed time standard. Pro-actively manage delays and advise the Directorate support Manager if appropriate.
• Ensure that the scheduling of patients for outpatient appointments and investigation is within the agreed pathway at all times, managing cancellations and non-attendance sensitively.

Skills

Administration

Software proficiency

Keyboard skills

Organisational skills

Communication skills

Prioritisation

Problem solving

Driving licence

Education

HND Business Administration or equivalent experience

Job description

NHS Lanarkshire is seeking an organised administration professional to support cancer services. You will process referrals daily, access PMS systems, and maintain timely data pathways to support patient care in line with national targets.

Working with clinicians and clerical staff, you will monitor waiting time systems, schedule outpatient appointments, and manage cancellations sensitively, ensuring smooth patient journeys.