Cancer Diagnostics Pathway Administrator

Transformation Unit; Basildon; On-site; GBP 26,000 - 31,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an organized administrator to support rapid diagnostic pathways for suspected cancer patients. Based at Basildon Hospital, you will coordinate pathways, book investigations, and ensure timely progress across three hospital sites.

You will be the point of contact for patients, handling referrals, and liaising with clinical teams to support a high-quality patient experience. Applicants should have NHS admin experience and strong MS Office skills.

Qualifications

• GCSE Maths/English Grade C or above, or equivalent.
• A level NVQ3.
• Significant previous administrative experience within a healthcare setting
• Experience of applying hospital administration systems
• Ability to produce accurate, well presented work on MS Office
• Understanding of the key challenges facing the Trust

Responsibilities

• Be a single point of contact for patients throughout their diagnostic journey.
• Communicate with patients and carers via telephone or in person with empathy and integrity.
• Coordinate necessary assessments, investigations and appointments.
• Coordinate transfer of care between service teams and interfaces of care.
• Refer and signpost to the clinical team as appropriate.
• Triage incoming calls and initiate responses based on protocols.
• Manage referrals into the RDC Referral Assessment service (RAS) on EPR.

Skills

MS Office proficiency

Healthcare admin experience

Education

GCSE Maths/English Grade C or above

A level NVQ3

Tools

MS Office

Job description

Mid and South Essex NHS Foundation Trust is seeking an organized administrator to support rapid diagnostic pathways for suspected cancer patients. Based at Basildon Hospital, you will coordinate pathways, book investigations, and ensure timely progress across three hospital sites.

You will be the point of contact for patients, handling referrals, and liaising with clinical teams to support a high-quality patient experience. Applicants should have NHS admin experience and strong MS Office skills.