Cancer Care Scheduler & Patient Support Coordinator

The Christie NHS FT; Manchester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Training on information systems

Job summary

The Christie in Manchester is seeking a scheduling coordinator for the chemotherapy team. The role books systemic anti-cancer treatment and outpatient appointments, talking with patients and relatives in person and by phone, and covering reception duties.

Shifts run 7.30am–6pm, with some Saturdays and bank holidays on rotation, and occasional work at other Christie sites may be required. Ideally you will have NVQ level 3 (or equivalent), experience in administrative roles with a customer-facing

Qualifications

• NVQ Level 3, an equivalent qualification, or experience.
• Administrative or clerical work with a customer-facing element.
• NHS experience, Microsoft Office familiarity, and knowledge of medical terminology are desirable.

Responsibilities

• Schedule patients' systemic anti-cancer treatment (SACT) using the iQemo system.
• Book outpatient appointments and ensure timely delivery.
• Communicate with patients and relatives face to face and by phone.
• Cover reception duties and handle donations/order office supplies.
• Meet appointment deadlines and targets; liaise with the MDT and GPs.

Skills

Communication

Telephone manner

Attention to detail

IT literacy

Booking systems knowledge

Problem solving

Education

NVQ Level 3 / equivalent

Tools

iQemo system

Job description

The Christie in Manchester is seeking a scheduling coordinator for the chemotherapy team. The role books systemic anti-cancer treatment and outpatient appointments, talking with patients and relatives in person and by phone, and covering reception duties.

Shifts run 7.30am–6pm, with some Saturdays and bank holidays on rotation, and occasional work at other Christie sites may be required. Ideally you will have NVQ level 3 (or equivalent), experience in administrative roles with a customer-facing